Be a part of WHAT we do

First time, right? - Just follow!

Cassy Elsner - Senior Talent Acquisition Manager

"Das coolste an meinem Job ist die Möglichkeit mit fast allen Abteilungen zusammenarbeiten zu können. Meine Aufgaben sind abwechslungsreich, spannend und bieten mir regelmäßig die Chance mich über neue Themen weiter zu entwickeln.“    -Torsten M.

"Wegen meiner netten Kollegen arbeite ich gerne bei expondo" -Theresa F.

"expondo expandiert - es kommt immer was Neues dazu. Es bleibt spannend aber nicht explosiv. Top Work-Life-Balance!" -Saija K.

"Warum arbeite ich gern bei expondo? Weil die Chemie einfach gestimmt hat - von Anfang an. Abwechslungsreiche Tätigkeiten und interessantes Aufgabengebiet hat man vielerorts (selbstverständlich auch bei uns), die expondo-Familie ist aber einfach einzigartig!“ -Elena R.

"Was mir an expondo besonders gut gefällt, ist, dass es ein sehr junges, dynamisches und internationales Team ist, bei dem ich mich von Anfang an sehr wohl gefühlt habe." -Anne W.

"Ich bin der Auffassung, dass expondo ein hervorragendes Unternehmen ist. Ich bewundere expondos ethische Grundhaltung sowohl gegenüber den Kunden als auch gegenüber den Beschäftigten. In einem Unternehmen, das solchen Grundsätzen folgt, bin ich gerne tätig." -Klemen Z.

"Bei Expondo arbeite ich mit professionellen, jungen Mitarbeitern in einem sensationellen Büro zusammen. Die Harmonie zwischen Kollegen, eine flache Hierarchie und die spannende Team-Arbeit machen Expondo zu einem ausgezeichneten Arbeitsplatz." -Michele S.

"Seit über 9 Jahren begleite ich expondo und es ist unfassbar grandios, diesen gigantischen Fortschritt mit anzusehen. Dank unseres Engagements konnte ich gemeinsam mit Teamkollegen bereits viele Erfolge feiern." -Kirill S.

 

OFFENE STELLEN

Digital Product & Innovation

Head of Product​ (m/f/d)

Warschau, Berlin

Köpenicker Str. 54 B 10179 DE
2020-07-03


The Head of Product will play a critical role in ensuring that the company focuses on high-impact initiatives that are measurable, drive innovation for our customers while optimizing profitability for expondo. The individual will lead a team of Product Managers/Owners, Designers and Analysts that are each specialist in their areas. For now, the main domains are:

  • Consumer (Shopping) Experience
  • Catalogue and Product Data Management
  • Operations and Customer Service Technology

On top you will be accountable to launch our new digital product “Experts World”, which we want to spin up on a greenfield. You will define and execute on the vision that transforms the experience from a transactional shopping to a platform that the user engages with daily, both online and offline. The scope of impact is broad, with accountability for developing and maturing a shared vision for all domains and driving this vision to reality.

  • Manage the product roadmap to deliver outstanding customer experiences
  • Align senior stakeholders across Marketing, Commercial, Product Development, Content, Logistics, Customer Service, Finance and Talent on quarterly roadmaps and ensure focused execution
  • Align the product, design, and engineering teams to improve cross-functional collaboration and communication
  • Drive innovation to amplify the personalization of the product experience for all customers
  • Develop and retain a world class product and design team
  • Work closely with the overall technology organization and communicate effectively with leadership throughout the company
  • Be an assertive voice and active participant in strategic discussions about company strategy and roadmap
  • Drive a customer-focused, agile and entrepreneurial culture of rapid testing, resulting in on-going learning, go/no-go decision making, and progressive financial success


  • Extensive experience in product management, business analysis & technology implementation, ideally in a consulting, retail, ecommerce or highly complex B2B markets
  • Demonstrated track record of successful management of digital product - from vision, to deployment, and ongoing impact optimization
  • A recognized track record of building teams; previous experience to develop and foster multi-level team attitudes that guide effective performance
  • Excellent analytical skills with demonstrated experience turning data into actionable insights
  • Entrepreneurial mindset, with a bias for customer focused innovation
  • Communication and interpersonal agility; being approachable and builds diverse relationships
  • Strong oral and written communication skills - able to communicate effectively with senior management, tech teams, vendors and line team
  • High ability to deal with ambiguity, to effectively prioritize, to multitask, and to work with tight deadlines in a very fast-paced environment
  • Experience in identifying root causes of problems and necessary actions to eliminate them
  • Experience working across geographies and cross-culturally
  • Deep understanding of business strategy and metrics
  • Passion about building functional and engaging user experiences

LEADERSHIP
  • A bold and optimistic personality
  • Brings the self-confidence and passion required to get things done in difficult times and find creative solutions to problems
  • Applies a diverse set of leadership styles for the appropriate situation.
  • Willing to work as is needed to build a world-class organization and company while serving the customers.
  • Stays laser focused under competing priorities and can 80/20 with a close attention to detail


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours and work-free weekends.
  • CONDITIONS. You can expect 28 days of vacation, a fair salary and a performance-related bonus system.
  • FLAIR. Bright office space with high technology standards in the heart of Mitte.
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • The Head of Product will play a critical role in ensuring that the company focuses on high-impact initiatives that are measurable, drive innovation for our customers while optimizing profitability for expondo. The individual will lead a team of Product Managers/Owners, Designers and Analysts that are each specialist in their areas. For now, the main domains are:
    • Consumer (Shopping) Experience
    • Catalogue and Product Data Management
    • Operations and Customer Service Technology

    On top you will be accountable to launch our new digital product “Experts World”, which we want to spin up on a greenfield. You will define and execute on the vision that transforms the experience from a transactional shopping to a platform that the user engages with daily, both online and offline. The scope of impact is broad, with accountability for developing and maturing a shared vision for all domains and driving this vision to reality.

    • Manage the product roadmap to deliver outstanding customer experiences
    • Align senior stakeholders across Marketing, Commercial, Product Development, Content, Logistics, Customer Service, Finance and Talent on quarterly roadmaps and ensure focused execution
    • Align the product, design, and engineering teams to improve cross-functional collaboration and communication
    • Drive innovation to amplify the personalization of the product experience for all customers
    • Develop and retain a world class product and design team
    • Work closely with the overall technology organization and communicate effectively with leadership throughout the company
    • Be an assertive voice and active participant in strategic discussions about company strategy and roadmap
    • Drive a customer-focused, agile and entrepreneurial culture of rapid testing, resulting in on-going learning, go/no-go decision making, and progressive financial success
FULL_TIME Digital Product & Innovation

Senior Product Manager – Operations & Customer Care (m/f/d)

Warschau, Zielona Góra, Berlin

Köpenicker Str. 54 B 10179 DE
2020-07-03


We are looking for a Senior Product Manager to support and level-up our customer care and operations to a world-class B2B customer experience combined with a general efficiency improvement for our teams – providing a smooth and mostly automatized internal customer care process and optimization towards reduction of manual work. In that function you will play a critical leadership role in a cross-functional team of analysts, engineers, customer care and other internal partners to envision, build, and deliver an exceptional customer care experience. In addition:

  • You lead the full digital product development lifecycle from ideation, requirement gathering, design, feature prioritization, sprint management to adoption with internal software engineering resources or external software providers/agencies
    You identify improvements in our products, services and processes with a special focus on customer care processes and operations
  • You will own the roadmap, measure performance, keep your pulse on the customer/users, anticipate bottlenecks, make trade-offs and take acceptable risks to maximize the benefit for our customer and business
  • You run hands-on data analysis to understand opportunity and impact of your feature delivery
  • You provide trainings and documentation to your stakeholders as needed


  • You finished your Bachelor’s degree and you have minimum 3 years of relevant experience in product management
  • You worked with technical teams to define, scope and prioritize product requirements
  • You led successful projects for large, cross-functional teams across multiple locations
  • You are an excellent communicator and have very good presentation skills
  • You have excellent analytical and quantitative skills 
  • You have the ability to use hard data and metrics to back up assumptions and develop business cases
  • Your desire is to work in a fast-paced, highly ambiguous entrepreneurial culture
  • You are a teamplayer and willing to roll up one's sleeves to get the job done
  • Preferably some customer service phone, ticketing and order handling systems experience, e.g. Zendesk or Babelforce


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours and work-free weekends.
  • CONDITIONS. You can expect 28 days of vacation, a fair salary and a performance-related bonus system.
  • FLAIR. Bright office space with high technology standards in the heart of Mitte.
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • We are looking for a Senior Product Manager to support and level-up our customer care and operations to a world-class B2B customer experience combined with a general efficiency improvement for our teams – providing a smooth and mostly automatized internal customer care process and optimization towards reduction of manual work. In that function you will play a critical leadership role in a cross-functional team of analysts, engineers, customer care and other internal partners to envision, build, and deliver an exceptional customer care experience. In addition:

    • You lead the full digital product development lifecycle from ideation, requirement gathering, design, feature prioritization, sprint management to adoption with internal software engineering resources or external software providers/agencies
      You identify improvements in our products, services and processes with a special focus on customer care processes and operations
    • You will own the roadmap, measure performance, keep your pulse on the customer/users, anticipate bottlenecks, make trade-offs and take acceptable risks to maximize the benefit for our customer and business
    • You run hands-on data analysis to understand opportunity and impact of your feature delivery
    • You provide trainings and documentation to your stakeholders as needed

FULL_TIME Digital Product & Innovation

General Management

Chief Marketing Officer (m/f/d)

Warschau

Köpenicker Str. 54 B 10179 DE
2020-06-12


As expondo‘s CMO you will shape and drive our overarching international marketing strategy. You will help the online marketing team to develop and strengthen the various marketing channels such as SEA, SEO, CRM, Social Media Marketing as well as help improve marketing efficiency and define our brand strategy. On our way to becoming Europe's destination for Professionals, you will lead expondo’s marketing team and manage a 7-digit budget to serve our several European markets. Are you ready for that challenge?

  • Establish an overall long-term marketing strategy for all national and international markets
  • Coach, develop and expand our competent team with currently more than 10 people
  • You are responsible for developing a marketing blueprint for future campaigns, challenging assumptions in relation to the overall business plan, customer lifetime value and marketing channel scalability
  • Develop best practices for marketing, branding and marketing analytics across our entire portfolio
  • Develop market entry strategies for new country launches


  • At least 10 years of marketing experience, including 6+ years leadership experience in e-commerce
  • Proven record of leading and developing marketing teams
  • Deep understanding of performance channels, experience with branding appreciated
  • Outstanding analytical skills and a creative and performance-driven mindset


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours and work-free weekends.
  • FLAIR. Bright office space with high technology standards in the city center.
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. We are offering you a sponsored sports health programme. Fresh fruit and vegetables, as well as free drinks, are also available.


Additional Information
We are offering an exciting job in an innovation-friendly company within an inspiring and flourishing environment. We are the Grown-Up Start-Up: with several years of experience to sustain us, but with the young spirit of continuous innovation. We will provide you state of the art hardware in a modern office in the heart of Warsaw. Our hierarchy is and will always be flat. Our atmosphere is open-minded: Something you want to change? Or something to introduce? Let us talk about it. Our goals are ambitious and the will lead us to exciting paths.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • As expondo‘s CMO you will shape and drive our overarching international marketing strategy. You will help the online marketing team to develop and strengthen the various marketing channels such as SEA, SEO, CRM, Social Media Marketing as well as help improve marketing efficiency and define our brand strategy. On our way to becoming Europe's destination for Professionals, you will lead expondo’s marketing team and manage a 7-digit budget to serve our several European markets. Are you ready for that challenge?

    • Establish an overall long-term marketing strategy for all national and international markets
    • Coach, develop and expand our competent team with currently more than 10 people
    • You are responsible for developing a marketing blueprint for future campaigns, challenging assumptions in relation to the overall business plan, customer lifetime value and marketing channel scalability
    • Develop best practices for marketing, branding and marketing analytics across our entire portfolio
    • Develop market entry strategies for new country launches
FULL_TIME General Management

Business Intelligence

Data Warehouse Developer (m/f/d)

Warschau, Zielona Góra

Köpenicker Str. 54 B 10179 DE
2020-07-02


As our data warehouse developer, you are responsible for the conception, development and maintenance of the data warehouse that is currently being created. In this position you are working with various teams across the organization to align development work with the company's data strategies. You will capture business requirements to meet analysis and to ensure that the Business Intelligence team is able to perform properly. In addition, your job includes:

  • Design and implement ETL procedures (Azure Data Factory) for receiving data from internal and external sources and ensure that the data is verified, and quality checked
  • Maintain and develop data marts, data objects and data models
  • Guarantee data integrity, quality performance and resolution of data load errors
  • Monitoring, tuning, analysis and reporting of database performance incl. investigating and solving the causes of incompatibilities between applications that collects and uses the company's data
  • Discover new and creative ways to improve our day-to-day business with focus on efficiency and scalability


  • Minimum of 5+ years of relevant professional experience in a similar area and an advanced knowledge and understanding of data warehouse concepts required
  • Proficiency in ETL development and the ability to design and conceive solution frameworks independently
  • Experience with Azure (SQL DB, Data Factory and related services) and with working in analytical tools (at best: Power BI)
  • Outstanding organizational skills with focus on an effective time management and excellent in problem-solving with a very good analytical thinking
  • Ability to obtain, analyse and synthesize information from multiple sources and to present ideas in a user-friendly language
  • Fluent verbal and written skills in English (minimum C1-Level)


  • STABILIZATION. Working with us you won't have to worry about the future. We ensure constant cooperation and interesting, changing projects
  • DEVELOPMENT. In expondo each employee is worth his or her weight in gold. We will do our best to take care of your professional development. In our company we provide appropriate training dedicated to a specific position or general development. You will receive the opportunity to participate in language courses (German or English depending on your needs)
  • WORK TIME is flexible. You decide what time you want to start working (you can choose between 6 a.m. and 10 a.m.). Working weekends? No, it does not happen with us
  • FUN. We are a team of 28 nationalities. You will be able to exchange experiences with colleagues from different departments, or take part in integration events, which are very popular
  • WORK-LIFE BALANCE. Each employee has the opportunity to benefit from a subsidy for private medical care (Medicover) and a sports card (Multisport Classic or Multisport Plus). Once a week, our canteens offer delicious snacks, from bananas to cakes.
  • OFFICE. Spacious, comfortable office, ergonomic work station, relaxation rooms, well-equipped kitchen and lack of open space ensure comfort during everyday duties


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • As our data warehouse developer, you are responsible for the conception, development and maintenance of the data warehouse that is currently being created. In this position you are working with various teams across the organization to align development work with the company's data strategies. You will capture business requirements to meet analysis and to ensure that the Business Intelligence team is able to perform properly. In addition, your job includes:

    • Design and implement ETL procedures (Azure Data Factory) for receiving data from internal and external sources and ensure that the data is verified, and quality checked
    • Maintain and develop data marts, data objects and data models
    • Guarantee data integrity, quality performance and resolution of data load errors
    • Monitoring, tuning, analysis and reporting of database performance incl. investigating and solving the causes of incompatibilities between applications that collects and uses the company's data
    • Discover new and creative ways to improve our day-to-day business with focus on efficiency and scalability
FULL_TIME Business Intelligence

Head of Business Intelligence (m/f/d)

Warschau, Zielona Góra, Berlin

Köpenicker Str. 54 B 10179 DE
2020-06-25


As our Head of Business Intelligence (m/f/d) you will be accountable for providing the basis for a truly data driven company. In our data warehouse we combine and model internal and external data from a multitude of data sources along the for further consumption, advanced intelligence and process automation. You will define and execute on the vision that transforms the current data capabilities to a platform that provides close to real-time insights about market trends, customers, sales, operations & purchasing.

  • Manage the strategy of our data platform and business intelligence approach
  • Align senior stakeholders across all business functions on quarterly roadmaps and ensure focused execution
  • Understand key performance measures and indicators that drive company measurement, reporting and analytics across all
    business functions
  • Provide analysis and conclusive insights for different functions of the business and/or enable users to self-service for their needs
  • You take responsibility for data acquisition and data management as well as the evaluation of this data to ensure a reliable foundation for business decisions
  • Lead, develop and grow a highly motivated team of DWH developers and data analysts
  • Build up data science capabilities and structures from scratch
  • Take ownership for BI projects from the idea to go-live and further optimizations
  • Be an assertive voice and active participant in strategic discussions about company strategy and roadmap


  • At least 5 years of previous experience in business intelligence at a senior level
  • Experience in a high-growth startup, or at least in a hyper-growth, fast-paced environment and experience in eCommerce would be a plus
  • Highly analytical and data-driven as well as the ability to leverage quantitative and qualitative data to draw insights
  • A leader with a creative “Hands-On” mentality and a role model for the organization
  • Eager to roll up your sleeves and dig into any problem in a fast-paced environment
  • Proven experiences with tool stacks in the area of ETL, DWH and Data Analytics
  • Profound experience in managing teams
  • Significant working experience in Microsoft data technology stack, preferably in Azure (minimum MS SQL server, MS Analysis Services, Power BI)
  • Strong SQL knowledge
  • Very good command of English in speaking and writing (German not required)


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours and work-free weekends.
  • FLAIR. Bright office space with high technology standards in the city center.
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. We are offering you a sponsored sports health programme. Fresh fruit and vegetables, as well as free drinks, are also available.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • As our Head of Business Intelligence (m/f/d) you will be accountable for providing the basis for a truly data driven company. In our data warehouse we combine and model internal and external data from a multitude of data sources along the for further consumption, advanced intelligence and process automation. You will define and execute on the vision that transforms the current data capabilities to a platform that provides close to real-time insights about market trends, customers, sales, operations & purchasing.

    • Manage the strategy of our data platform and business intelligence approach
    • Align senior stakeholders across all business functions on quarterly roadmaps and ensure focused execution
    • Understand key performance measures and indicators that drive company measurement, reporting and analytics across all
      business functions
    • Provide analysis and conclusive insights for different functions of the business and/or enable users to self-service for their needs
    • You take responsibility for data acquisition and data management as well as the evaluation of this data to ensure a reliable foundation for business decisions
    • Lead, develop and grow a highly motivated team of DWH developers and data analysts
    • Build up data science capabilities and structures from scratch
    • Take ownership for BI projects from the idea to go-live and further optimizations
    • Be an assertive voice and active participant in strategic discussions about company strategy and roadmap
FULL_TIME Business Intelligence

Online Marketing / Marketplaces

Online Marketing Manager SEA (m/w/d) D/A/CH

Berlin

Köpenicker Str. 54 B 10179 DE
2020-06-25


  • Planung, Steuerung und Weiterentwicklung der Online Marketing Maßnahmen für den deutschsprachigen Markt (DE, AT & CH)
  • Erstellung und Optimierung der Google Ads und Microsoft Advertising Kampagnen (Search, Shopping, Display) 
  • Durchführung von Keyword- und Trendanalysen sowie Konkurrenzmarktanalysen
  • Erarbeitung von Strategien zur Steigerung des Umsatzes bei Kostenoptimierung
    Controlling der eingesetzten Maßnahmen durch Erarbeitung von Statistiken, Analysen und KPI Reports


  • Du hast mindestens 1 Jahr relevante Berufserfahrung im Bereich Online Marketing (SEA) 
  • Dein Deutsch ist fließend in Wort und Schrift oder auf einem muttersprachlichem Niveau und Du verfügst über sehr gute Englischkenntnisse
  • Einen sicheren Umgang mit relevanten Tools sowie exzellente Excel-Kenntnisse setzen wir voraus
  • Du bist ein Teamplayer mit ausgezeichneten Kommunikationsfähigkeiten, bist gut organisiert, detailorientiert und bist in der Lage Dich um verschiedene Projekte gleichzeitig zu kümmern
  • Du verfügst über eine hohe Leistungsbereitschaft, scheust Dich nicht vor KPIs und hast Spaß daran an der Optimierungsstrategie mitzuwirken
  • Du lernst schnell und arbeitest gern in einem dynamischen Umfeld


  • ZUKUNFT. Wir geben Dir eine langfristige Perspektive in einem modernen, sich dynamisch entwickelnden, globalen Unternehmen.
  • ENTWICKLUNG. Wir nehmen uns Zeit für eine intensive Einarbeitung und anschließend kannst Du mit Deinem Expertenwissen aktiv unsere Erfolgsstrategie mitgestalten.
  • WEITERBILDUNG. Du kannst unsere internen Sprachkurse für Deutsch und Englisch frei nutzen und darüber hinaus bieten wir Dir durch regelmäßige Schulungen die Möglichkeiten zur beruflichen und persönlichen Weiterentwicklung.
  • ARBEITSZEITEN. Bei uns hast Du flexible Arbeitszeiten und arbeitsfreie Wochenenden.
  • KONDITIONEN. Dich erwarten 28 Tage Urlaub, ein faires Gehalt sowie ein leistungsgerechtes Bonussystem.
  • SPASS. Du wirst Teil eines bunt gemischten Teams, in dem Vielfalt, Humor und gegenseitige Unterstützung von besonderer Bedeutung sind. Außerdem kannst Du Dich auf legendäre Teamevents freuen.
  • GESUNDHEIT. Du kannst Dich auf hervorragende Bedingungen für eine ausgewogene Work-Life-Balance freuen. Du kannst Dich in unserem Fitness-Raum fit halten und zusätzlich bieten wir Dir ein gefördertes Sport-Gesundheitsprogramm an. Außerdem stehen frisches Obst und Gemüse sowie freie Getränke zur freien Verfügung


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Planung, Steuerung und Weiterentwicklung der Online Marketing Maßnahmen für den deutschsprachigen Markt (DE, AT & CH)
    • Erstellung und Optimierung der Google Ads und Microsoft Advertising Kampagnen (Search, Shopping, Display) 
    • Durchführung von Keyword- und Trendanalysen sowie Konkurrenzmarktanalysen
    • Erarbeitung von Strategien zur Steigerung des Umsatzes bei Kostenoptimierung
      Controlling der eingesetzten Maßnahmen durch Erarbeitung von Statistiken, Analysen und KPI Reports
FULL_TIME Online Marketing / Marketplaces

Online Marketing Manager Display & Video (m/w/d)

Berlin

Köpenicker Str. 54 B 10179 DE
2020-07-03


  • Konzeptionelle und strategische Entwicklung von Performance orientierten Display und Video Kampagnen
  • Planung, Erstellung, Durchführung und Optimierung von Display und Video Kampagnen (GDN, YouTube, Paid Newsletter, Criteo, RTB House)
  • Strategische Koordination des Budgets zur Erreichung der Ziele 
  • Erstellung von Reportings und Analysen wichtiger Kennzahlen
  • Erkennen von Display & Video Marketing Trends, Innovationen, technischen Entwicklungen und Best Practices


  • Du hast mindestens 1 Jahr relevante Berufserfahrung im Bereich Display und Video Ads in einem e-Commerce Unternehmen
  • Du verfügst über sehr gute Deutsch- und Englischkenntnisse
  • Du bist ein Teamplayer mit ausgezeichneten Kommunikationsfähigkeiten, bist gut organisiert und detailorientiert
  • Du verfügst über eine hohe Leistungsbereitschaft und hast ein ausgeprägtes Verständnis zu technischen Schnittstellen, Trackings und Datenfeeds
  • Zahlensicherheit sowie hervorragendes analytisches und strategisches Denkvermögen


  • ZUKUNFT. Wir geben Dir eine langfristige Perspektive in einem modernen, sich dynamisch entwickelnden, globalen Unternehmen.
  • ENTWICKLUNG. Wir nehmen uns Zeit für eine intensive Einarbeitung und anschließend kannst Du mit Deinem Expertenwissen aktiv unsere Erfolgsstrategie mitgestalten.
  • WEITERBILDUNG. Du kannst unsere internen Sprachkurse für Deutsch und Englisch frei nutzen und darüber hinaus bieten wir Dir durch regelmäßige Schulungen die Möglichkeiten zur beruflichen und persönlichen Weiterentwicklung.
  • ARBEITSZEITEN. Bei uns hast Du flexible Arbeitszeiten und arbeitsfreie Wochenenden.
  • KONDITIONEN. Dich erwarten 28 Tage Urlaub, ein faires Gehalt sowie ein leistungsgerechtes Bonussystem.
  • FLAIR. Wir haben kein Open Space Office sondern hauptsächlich kleine persönliche Büros.
  • SPASS. Du wirst Teil eines bunt gemischten Teams, in dem Vielfalt, Humor und gegenseitige Unterstützung von besonderer Bedeutung sind. Außerdem kannst Du Dich auf legendäre Teamevents freuen.
  • GESUNDHEIT. Du kannst Dich auf hervorragende Bedingungen für eine ausgewogene Work-Life-Balance freuen. Du kannst Dich in unserem Fitness-Raum fit halten und zusätzlich bieten wir Dir ein gefördertes Sport-Gesundheitsprogramm an. Außerdem stehen frisches Obst und Gemüse sowie freie Getränke zur freien Verfügung


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Konzeptionelle und strategische Entwicklung von Performance orientierten Display und Video Kampagnen
    • Planung, Erstellung, Durchführung und Optimierung von Display und Video Kampagnen (GDN, YouTube, Paid Newsletter, Criteo, RTB House)
    • Strategische Koordination des Budgets zur Erreichung der Ziele 
    • Erstellung von Reportings und Analysen wichtiger Kennzahlen
    • Erkennen von Display & Video Marketing Trends, Innovationen, technischen Entwicklungen und Best Practices
FULL_TIME Online Marketing / Marketplaces

Customer Care

Senior Teamlead Customer Care (m/f/d)

Berlin

Köpenicker Str. 54 B 10179 DE
2020-07-03


As a team leader in Customer Service, you are responsible for one of our international customer service teams. You will be responsible for the team performance and the compliance with processes within the department.

  • You will continuously optimize existing processes and thus ensure quality standards
  • You actively carry out coaching and training within the team
  • You will take care of the continuous sales development of your employees and further expand active product sales in inbound
  • You recognize the potential in your team and offer your employees development opportunities
  • You prepare regular reports for the Head of Customer Service
  • You will conduct feedback, target and development discussions and therefore you are always in close contact with your team
  • You will be responsible for the vendor management with our external partners


  • You have worked in operational customer service for 10+ years and you already led a team for 5+ years in a customer service environment with minimum 15 people
  • You are a strong personality with assertiveness and negotiating skills
  • You are data driven, analytical, result-oriented and you focus on solutions rather than problems
  • You have experience with the handling of vendor management
  • You are characterized by a high degree of loyalty
  • You have the ability to motivate and inspire people
  • Your German and English skills are very good, both written and spoken


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours and work-free weekends.
  • CONDITIONS. You can expect 28 days of vacation, a fair salary and a performance-related bonus system.
  • FLAIR. Bright office space with high technology standards in the heart of Mitte.
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • As a team leader in Customer Service, you are responsible for one of our international customer service teams. You will be responsible for the team performance and the compliance with processes within the department.

    • You will continuously optimize existing processes and thus ensure quality standards
    • You actively carry out coaching and training within the team
    • You will take care of the continuous sales development of your employees and further expand active product sales in inbound
    • You recognize the potential in your team and offer your employees development opportunities
    • You prepare regular reports for the Head of Customer Service
    • You will conduct feedback, target and development discussions and therefore you are always in close contact with your team
    • You will be responsible for the vendor management with our external partners
FULL_TIME Customer Care

Customer Care Workflow Coordinator (m/f/d)

Berlin

Köpenicker Str. 54 B 10179 DE
2020-07-03


As Customer Care Workflow Coordinator (m/f/d) you report to the Head of Customer Care at expondo. In that position you should be self-reliant in initiating and completing multiple tasks in a fast-paced environment. In addition, you should be capable of developing and maintaining effective relationships with all internal functions worldwide and other colleagues to achieve goals.

  • You will be responsible for workflow analysis, design and optimization, both independently and together with the team on site.
  • Preparation, analysis and evaluation of company-related data and their visualization (reporting and cost controlling)
  • You are responsible for the independent planning, control and implementation of measures for the sustainable standardization of workflow and assurance of process quality.
  • This includes the implementation of new workflows and continuous improvement by applying lean management methods.
  • You will carry out training measures/coaching of customer care - always with the goal of increasing the workflow capability of customer care.
  • You develop workflow management methods and tools.
  • You will prepare requirement specifications for system implementations and will be responsible for the development of test scenarios and the execution of system and integration tests.
  • You are involved in the further development of technologies.
  • Your tasks include the preparation of trends and key figures.
  • You are responsible for setting up an ORM (Business Recovery Plan)


  • Completed studies, preferably in the field of business administration, humanities or communication sciences or a comparable education
  • At least two years of professional experience in customer experience management, customer service, CRM or a similar field
  • Very good Microsoft Office knowledge
  • Understanding of business models and technologies in the e-commerce market
  • Independent and proactive acting and structured working personality
  • Creativity, assertiveness, openness and communication skills
  • Strategic thinking and quick understanding of business connections
  • Very good communication skills, fluent in German & English
  • Team player, high performance, commitment and willingness to learn

KEY COMPETENCIES
  • Interpersonal skills and highly self-driven
  • Extraordinarily Customer Service orientated
  • Execution, teamwork, presence and initiative


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours and work-free weekends.
  • CONDITIONS. You can expect 28 days of vacation, a fair salary and a performance-related bonus system.
  • FLAIR. Bright office space with high technology standards in the heart of Mitte.
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • As Customer Care Workflow Coordinator (m/f/d) you report to the Head of Customer Care at expondo. In that position you should be self-reliant in initiating and completing multiple tasks in a fast-paced environment. In addition, you should be capable of developing and maintaining effective relationships with all internal functions worldwide and other colleagues to achieve goals.

    • You will be responsible for workflow analysis, design and optimization, both independently and together with the team on site.
    • Preparation, analysis and evaluation of company-related data and their visualization (reporting and cost controlling)
    • You are responsible for the independent planning, control and implementation of measures for the sustainable standardization of workflow and assurance of process quality.
    • This includes the implementation of new workflows and continuous improvement by applying lean management methods.
    • You will carry out training measures/coaching of customer care - always with the goal of increasing the workflow capability of customer care.
    • You develop workflow management methods and tools.
    • You will prepare requirement specifications for system implementations and will be responsible for the development of test scenarios and the execution of system and integration tests.
    • You are involved in the further development of technologies.
    • Your tasks include the preparation of trends and key figures.
    • You are responsible for setting up an ORM (Business Recovery Plan)

FULL_TIME Customer Care

Finance

Service Agent (m/w/d) Payment Operations

Berlin

Köpenicker Str. 54 B 10179 DE
2020-07-03


Als Service Agent (m/w/d) in unserem Payment Team kümmerst Du Dich um Rückzahlungen sowie zahlungsbezogene Kundenanfragen und Zahlungsauswertungen. Du führst Überweisungen mit verschiedenen Zahlungsmethoden durch. Du kümmerst Dich hauptsächlich schriftlich qualitätsbewusst um die Abwicklung der Kundenanliegen im Bezug auf Zahlungen und hilfst uns einen erstklassigen Kundenservice zu liefern!


  • EXPERTISE.
    Du bringst bereits Erfahrung aus den Bereich Customer Care und / oder Zahlungsverkehr mit oder möchtest nach Deiner kaufmännischen Ausbildung in das Berufsleben starten.
  • KUNDENVERSTEHER. Du findest immer die richtigen Worte und weißt wie man unsere Kunden glücklich macht.
  • SPRACHE. Deutsch beherrschst Du fließend oder optimaler Weise auf muttersprachlichem Niveau sowie gute Englischkenntnisse (mind. B-Level)
  • TEAMGEIST. Du bist aufgeschlossen, möchtest Dich engagiert in unser Team einbringen und ein Teil der expondo-Familie werden!
  • ENTWICKLUNG. Du magst technische Geräte und bist bereit Dich in unser breites Produktportfolio einzuarbeiten.


  • ZUKUNFT. Wir geben Dir eine langfristige Perspektive in einem modernen, sich dynamisch entwickelnden, globalen Unternehmen.
  • ENTWICKLUNG. Wir nehmen uns Zeit für eine intensive Einarbeitung und anschließend kannst Du mit Deinem Expertenwissen aktiv unsere Erfolgsstrategie mitgestalten.
  • WEITERBILDUNG. Du kannst unsere internen Sprachkurse für Deutsch und Englisch frei nutzen und darüber hinaus bieten wir Dir durch regelmäßige Schulungen die Möglichkeiten zur beruflichen und persönlichen Weiterentwicklung.
  • ARBEITSZEITEN. Bei uns hast Du flexible Arbeitszeiten und arbeitsfreie Wochenenden.
  • KONDITIONEN. Dich erwarten 28 Tage Urlaub, ein faires Gehalt sowie ein leistungsgerechtes Bonussystem.
  • FLAIR. Wir haben kein Open Space Office sondern hauptsächlich kleine persönliche Büros.
  • SPASS. Du wirst Teil eines bunt gemischten Teams, in dem Vielfalt, Humor und gegenseitige Unterstützung von besonderer Bedeutung sind. Außerdem kannst Du Dich auf legendäre Teamevents freuen.
  • GESUNDHEIT. Du kannst Dich auf hervorragende Bedingungen für eine ausgewogene Work-Life-Balance freuen. Du kannst Dich in unserem Fitness-Raum fit halten und zusätzlich bieten wir Dir ein gefördertes Sport-Gesundheitsprogramm an. Außerdem stehen frisches Obst und Gemüse sowie freie Getränke zur freien Verfügung


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • Als Service Agent (m/w/d) in unserem Payment Team kümmerst Du Dich um Rückzahlungen sowie zahlungsbezogene Kundenanfragen und Zahlungsauswertungen. Du führst Überweisungen mit verschiedenen Zahlungsmethoden durch. Du kümmerst Dich hauptsächlich schriftlich qualitätsbewusst um die Abwicklung der Kundenanliegen im Bezug auf Zahlungen und hilfst uns einen erstklassigen Kundenservice zu liefern!
FULL_TIME Finance