Wir freuen uns auf dich

Wir sind ständig auf der Suche nach neuen Talenten, die Ihre positive Energie an den
Arbeitsplatz bringen und zusammen mit ihrem Team großartige Ergebnisse erzielen.

IT

remote

Köpenicker Str. 54 B 10179 DE
2021-07-21


  • Development and maintenance of our PIM platform based on Akeneo
  • Development of the systems supporting data product data distribution across our technology landscape
  • Creating new modules for the system in PHP language
  • Possibility of heavily impact on the project and new solutions proposition
  • Participation in the architecture design of the system
  • Review and give constructive feedback on others’ code
  • Learn new technologies, keep abreast of existing technologies and help introduce them where appropriate
  • Helping us to be more cloud-centric


  • Having at least 3 years of experience as a PHP software engineer
  • Good practical knowledge of JavaScript and JQuery (React or Vue would be a plus)
  • Having practical knowledge of object-oriented programming
  • Good knowledge of SQL and databases (MySQL), experience with Elasticsearch is a plus
  • Knowing one of the PHP frameworks (we are having Symfony)
  • Experience with the cloud (Azure) and "monitoring first" approach is a plus
  • Experiences with software architecture definition, REST APIs, unit testing
  • Working experience with automated integration tests and CI/CD approach
  • Experience with GIT & Atlassian tools
  • Very good command of English in speaking and writing


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. We offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.
  • OFFICE. Spacious, comfortable office, ergonomic work station, relaxation rooms, well-equipped kitchen and lack of open space ensure comfort during everyday duties.
  • SUPPORT OF THE TEAM. You can count on a friendly smile and helpful advice from each of our team members. We focus on direct contact - we all speak by name, regardless of the position.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo Polska sp. z o.o. sp. k. https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Development and maintenance of our PIM platform based on Akeneo
    • Development of the systems supporting data product data distribution across our technology landscape
    • Creating new modules for the system in PHP language
    • Possibility of heavily impact on the project and new solutions proposition
    • Participation in the architecture design of the system
    • Review and give constructive feedback on others’ code
    • Learn new technologies, keep abreast of existing technologies and help introduce them where appropriate
    • Helping us to be more cloud-centric
FULL_TIME IT

remote

Köpenicker Str. 54 B 10179 DE
2021-05-04


  • Development and maintenance of our shopping platform with focus on outstanding User Experience
  • Creating new modules for the system in PHP language
  • Possibility of heavily impact on the project and new solutions proposition
  • Participation in the architecture design of the system
  • Review and give constructive feedback on others’ code
  • Learn new technologies, keep abreast of existing technologies and help introduce them where appropriate
  • Helping us to move our frontend towards future


  • Having at least 3 years of experience in PHP developing shopping or eCommerce platforms in PHP
  • Reliability and availability of systems are in your core
  • Very good practical knowledge of JavaScript and JQuery (React or Vue would be a plus)
  • Having practical knowledge of object-oriented programming
  • knowledge of SQL and databases (MySQL)
  • Knowing one of the PHP frameworks (Symfony)
  • Having knowledge of HTML5 and CSS3 technologies
  • Experience with Shopware is a plus
  • Experiences with software architecture definition, REST APIs, unit testing
  • Working experience with automated integration tests and CI/CD approach
  • Experience with GIT & Atlassian tools
  • Very good command of English in speaking and writing


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. We offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.
  • OFFICE. Spacious, comfortable office, ergonomic work station, relaxation rooms, well-equipped kitchen and lack of open space ensure comfort during everyday duties.
  • SUPPORT OF THE TEAM. You can count on a friendly smile and helpful advice from each of our team members. We focus on direct contact - we all speak by name, regardless of the position.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo Polska sp. z o.o. sp. k. https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Development and maintenance of our shopping platform with focus on outstanding User Experience
    • Creating new modules for the system in PHP language
    • Possibility of heavily impact on the project and new solutions proposition
    • Participation in the architecture design of the system
    • Review and give constructive feedback on others’ code
    • Learn new technologies, keep abreast of existing technologies and help introduce them where appropriate
    • Helping us to move our frontend towards future
FULL_TIME IT

Warschau, Zielona Góra, remote

Köpenicker Str. 54 B 10179 DE
2021-08-02


  • Installation and Configuration of Linux Systems (Infrastructure as Code) including back-end databases and scripts for specific applications and use cases.
  • System Maintenance to ensure reliable performance by managing, coordinating, and implementing software upgrades, patches, hotfixes on servers.
  • Monitoring System Performance including development and deployment of solutions so that the system remains usable for all personnel.
  • Maintaining System Security by actively identifying faults and vulnerable areas within the system’s architecture and proactively develop protections.
  • Providing Technical Support and Guidance to developers to answer technical questions or resolve issues with server-side performance.


  • Server administration - with a background in Linux server setup, deployment, and maintenance (including Infrastructure as Code)
  • Programming and coding skills - you automate system & administrative tasks using state-of-the-art technologies
  • Analytical skills - you are highly analytical and able to examine error logs, system performance data, and user information to ensure a high level of usability and reliability.
  • Information security - you are familiar with best practices and techniques to maintain and enhance information security.
  • Problem-solving skills - you use creative and technical problem-solving skills to solve problems or come up with a new solution.
  • Hands-on experience in deploying and managing services in Azure
  • Good communication skills in Polish and English


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. We offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.
  • OFFICE. Spacious, comfortable office, ergonomic work station, relaxation rooms, well-equipped kitchen and lack of open space ensure comfort during everyday duties.
  • SUPPORT OF THE TEAM. You can count on a friendly smile and helpful advice from each of our team members. We focus on direct contact - we all speak by name, regardless of the position.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo Polska sp. z o.o. sp. k. https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Installation and Configuration of Linux Systems (Infrastructure as Code) including back-end databases and scripts for specific applications and use cases.
    • System Maintenance to ensure reliable performance by managing, coordinating, and implementing software upgrades, patches, hotfixes on servers.
    • Monitoring System Performance including development and deployment of solutions so that the system remains usable for all personnel.
    • Maintaining System Security by actively identifying faults and vulnerable areas within the system’s architecture and proactively develop protections.
    • Providing Technical Support and Guidance to developers to answer technical questions or resolve issues with server-side performance.
FULL_TIME IT

remote

Köpenicker Str. 54 B 10179 DE
2021-07-12


  • Development and maintenance of our platform frontend side
  • Possibility of heavily impact on the project and new solutions proposition
  • Participation in the architecture design of the system
  • Review and give constructive feedback on others’ code
  • Learn new technologies, keep abreast of existing technologies and help introduce them where appropriate
  • Helping us to move our frontend toward future


  • Oriented on impact and possibility to improve current model instead of single projects focus only
  • Having broad experience in frontend engineering using modern frameworks
  • Mobile-first approach (70% of our clients are buying by using mobile phones)
  • Very good practical knowledge of JavaScript, HTML5 and CSS3 (BEM) technologies
  • Knowledge of React or vue.js (+ JQuery as we still have it but going to change)
  • Knowledge of Twig, Gulp, Grunt and/or Webpack would be helpful
  • Very good command of English in speaking and writing
  • Experience with LESS, SASS & Smarty
  • Familiar with Gitflow workflow
  • Familiarity with PHP is a plus


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. We offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.
  • OFFICE. Spacious, comfortable office, ergonomic work station, relaxation rooms, well-equipped kitchen and lack of open space ensure comfort during everyday duties.
  • SUPPORT OF THE TEAM. You can count on a friendly smile and helpful advice from each of our team members. We focus on direct contact - we all speak by name, regardless of the position.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo Polska sp. z o.o. sp. k. https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Development and maintenance of our platform frontend side
    • Possibility of heavily impact on the project and new solutions proposition
    • Participation in the architecture design of the system
    • Review and give constructive feedback on others’ code
    • Learn new technologies, keep abreast of existing technologies and help introduce them where appropriate
    • Helping us to move our frontend toward future
FULL_TIME IT

remote

Köpenicker Str. 54 B 10179 DE
2021-06-25


  • Development and maintenance of our shopping platform (currently based on Shopware)
  • Creating new modules for the system in PHP language
  • Implementation of reliability & availability monitoring with each feature
  • Possibility of heavily impact on the project and new solutions proposition
  • Participation in the architecture design of the system
  • Review and give constructive feedback on others’ code
  • Learn new technologies, keep abreast of existing technologies and help introduce them where appropriate


  • Having at least 3 years of experience in PHP (ideally developing shopping or eCommerce platforms in PHP)
  • Reliability and availability of systems are in your core
  • Extreme stability is the first thing you consider while developing new features
  • Knowledge of javascript and framework - React or vue.js (+ JQuery as we still have it but going to change)
  • Having practical knowledge of object oriented programming
  • Good knowledge of SQL and databases (MySQL)
  • Knowing one of the PHP frameworks (ideally Symfony)
  • Having knowledge of HTML5 and CSS3 technologies
  • Experience with Shopware is a plus
  • Experiences with software architecture definition, REST APIs, unit testing
  • Working experience with automated integration tests and CI/CD approach
  • Experience with GIT & Atlassian tools
  • Very good command of English in speaking and writing


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. We offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.
  • OFFICE. Spacious, comfortable office, ergonomic work station, relaxation rooms, well-equipped kitchen and lack of open space ensure comfort during everyday duties.
  • SUPPORT OF THE TEAM. You can count on a friendly smile and helpful advice from each of our team members. We focus on direct contact - we all speak by name, regardless of the position.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo Polska sp. z o.o. sp. k. https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Development and maintenance of our shopping platform (currently based on Shopware)
    • Creating new modules for the system in PHP language
    • Implementation of reliability & availability monitoring with each feature
    • Possibility of heavily impact on the project and new solutions proposition
    • Participation in the architecture design of the system
    • Review and give constructive feedback on others’ code
    • Learn new technologies, keep abreast of existing technologies and help introduce them where appropriate
FULL_TIME IT

Finance

Berlin

Köpenicker Str. 54 B 10179 DE
2021-07-22


Als Inhouse Consultant Financial Systems (m/w/d) bist Du dafür verantwortlich neue Technologien im Rahmen der Digitalisierung einzusetzen und damit die Verbesserung von Kernprozessen herbeizuführen. In Zusammenarbeit mit externen Entwicklungspartnern bringst Du unsere Software Tools auf die nächste Entwicklungsstufe. Du leitest vielseitige IT- und Organisationsprojekte im Bereich Finanzen und bist dabei für unsere Standorte im In- und Ausland zuständig.

Du übernimmst im Wesentlichen folgende Aufgaben:

  • Eigenverantwortliche Planung, Steuerung und Nachbereitung von IT-Projekten unterschiedlicher Größe und Komplexität
  • Projektleitung für die Einführung einer neuen konzernweit vereinheitlichten ERP Lösung
  • Analyse, Konzeptionierung und Umsetzung der Optimierung von Prozessen
  • Planung und Durchführung von Workshops und Schulungen 
  • Unterstützung von unterschiedlichen Stakeholdern beim Produktivstart von implementierten Lösungen


  • Erfolgreich abgeschlossenes betriebswirtschaftliches (Fach-) Hochschulstudium oder eine vergleichbare Ausbildung
  • Mindestens 4 Jahre Berufserfahrung in einer Unternehmensberatung oder einem Dienstleitungsunternehmen 
  • Projektleitungserfahrung bei der Einführung und Weiterentwicklung von Finance-Tools oder bei der Digitalisierung von Geschäftsprozessen auf Basis von Individual-Software
  • Ausgeprägte Analysefähigkeit und sehr gutes technisches Know-How
  • Kommunikationsstärke, Teamfähigkeit, ein sicheres Auftreten und eine hohe Sozialkompetenz
  • Eine proaktive, selbständige und konzeptionelle Arbeitsweise sowie Flexibilität
  • Hohe Einsatzbereitschaft mit einer GET-IT-DONE-Mentalität


  • ZUKUNFT. Wir bieten Dir eine langfristige Perspektive in einem modernen, sich dynamisch entwickelnden, globalen Unternehmen. Wir investieren ausreichend Zeit in Dein Onboarding, damit Du unsere Erfolgsstrategie mit Deinem Know-how aktiv mitgestalten kannst.
  • ENTWICKLUNG. Du kannst unsere internen Sprachkurse frei nutzen und darüber hinaus bieten wir Dir die Möglichkeit zur fachlichen und persönlichen Weiterentwicklung durch regelmäßige Trainings. Wir bieten Dir einen gesponserten Udemy for Business Account inklusive der Möglichkeit, Zertifikate zu erwerben.
  • KONDITIONEN. Bei uns hast Du flexible Arbeitszeiten und arbeitsfreie Wochenenden. Es erwarten Dich 28 Tage Urlaub, ein faires Gehalt und ein attraktives Bonussystem.
  • FLAIR. Wir haben kein Großraumbüro, sondern kleinere persönliche Büros. Während der Pandemie gilt das Motto "safety first". Deshalb arbeiten wir derzeit im Home Office und halten die Abstände ein.
  • SPASS. Sei Teil einer bunten Kultur, bestehend aus Diversität, Humor, Teamgeist, Lernbereitschaft und einem familiären Miteinander, wo man sich immer gegenseitig unterstützt.
  • GESUNDHEIT. Es erwarten Dich hervorragende Bedingungen im Hinblick auf eine gute Work-Life-Balance. In unserem Büro-Fitnessraum kannst Du Dich fit halten, außerdem bieten wir Dir ein bezuschusstes Sport-Gesundheits-Programm. Frisches Obst und Gemüse sowie kostenlose Getränke stehen ebenfalls zur Verfügung.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • Als Inhouse Consultant Financial Systems (m/w/d) bist Du dafür verantwortlich neue Technologien im Rahmen der Digitalisierung einzusetzen und damit die Verbesserung von Kernprozessen herbeizuführen. In Zusammenarbeit mit externen Entwicklungspartnern bringst Du unsere Software Tools auf die nächste Entwicklungsstufe. Du leitest vielseitige IT- und Organisationsprojekte im Bereich Finanzen und bist dabei für unsere Standorte im In- und Ausland zuständig.

    Du übernimmst im Wesentlichen folgende Aufgaben:
    • Eigenverantwortliche Planung, Steuerung und Nachbereitung von IT-Projekten unterschiedlicher Größe und Komplexität
    • Projektleitung für die Einführung einer neuen konzernweit vereinheitlichten ERP Lösung
    • Analyse, Konzeptionierung und Umsetzung der Optimierung von Prozessen
    • Planung und Durchführung von Workshops und Schulungen 
    • Unterstützung von unterschiedlichen Stakeholdern beim Produktivstart von implementierten Lösungen
FULL_TIME Finance

Content

remote, Berlin

Köpenicker Str. 54 B 10179 DE
2021-07-30


Du suchst eine spannende Herausforderung und abwechslungsreiche Aufgaben?
Dann bist Du bei uns genau richtig!


Als Content Manager bist Du online die Stimme unserer Produkte. Du nutzt Deine Begeisterung für Sprache, um unsere Produkte auf unserer Website und in unseren verschiedenen Marketplaces perfekt zu präsentieren. Du erstellst und überarbeitest technische Produktbeschreibungen für unsere verschiedenen Marken. Dabei arbeitest Du eng mit verschiedenen Abteilungen, wie Brand und Online Marketing zusammen.


  • EXPERTISE. Du bringst bereits Erfahrung aus dem Bereich Content mit, schriftliches Ausdrucksvermögen und eine stilsichere Schreibweise gehören zu deinen Stärken. Du hast ein Auge für's Detail und bist geübt in der internetbasierten Produktrecherche. Du arbeitest eigenverantwortlich, zuverlässig, strukturiert und agierst proaktiv. 
  • SPRACHE. Fließende Deutschkenntnisse auf muttersprachlichem Niveau oder besser in Wort und Schrift inkl. sehr guter Rechtschreib-/Grammatikkenntnisse, sehr gute Englischkenntnisse und ein technisches Grundverständnis setzen wir voraus. Weitere Sprachkenntnisse, wie z.B. Polnisch, wären ein Plus, sind aber keine Bedingung.
  • TEAMGEIST. Du bist aufgeschlossen, kreativ und möchtest Dich engagiert in unser internationales Team einbringen und ein Teil der expondo Story werden.
  • ENTWICKLUNG. Du hast eine hohe Affinität zu unseren Produkten und Gespür für kundenrelevante und kauffördernde Produktinformationen und bist bereit Dich in unser breites Produktportfolio einzuarbeiten.


  • ZUKUNFT. Wir geben Dir eine langfristige Perspektive in einem modernen, sich dynamisch entwickelnden, globalen Unternehmen.
  • ENTWICKLUNG. Du kannst kostenlos Sprachkurse nutzen und zusätzlich bieten wir Dir die Möglichkeit zur fachlichen und persönlichen Weiterentwicklung durch regelmäßige Trainingsseminare. Wir bieten Dir einen gesponserten Udemy for Business Account inklusive der Möglichkeit, Zertifikate zu erlangen.
  • KONDITIONEN. Bei uns hast Du flexible Arbeitszeiten und arbeitsfreie Wochenenden. Dich erwarten 28 Tage Urlaub, ein faires Gehalt sowie ein leistungsgerechtes Bonussystem.
  • FLAIR. Wir haben kein Großraumbüro, sondern kleinere persönliche Büros. Während der Pandemie gilt das Motto "safety first". Deshalb arbeiten wir derzeit im Home Office und halten Abstand.
  • SPASS. Du wirst Teil eines bunt gemischten Teams, in dem Vielfalt, Humor und gegenseitige Unterstützung von besonderer Bedeutung sind. Außerdem kannst Du Dich auf legendäre Teamevents freuen.
  • GESUNDHEIT. Du kannst Dich auf hervorragende Bedingungen für eine ausgewogene Work-Life-Balance freuen. Du kannst Dich in unserem Fitness-Raum fit halten und zusätzlich bieten wir Dir ein gefördertes Sport-Gesundheitsprogramm an. Außerdem stehen frisches Obst und Gemüse sowie freie Getränke zur freien Verfügung


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • Du suchst eine spannende Herausforderung und abwechslungsreiche Aufgaben?
    Dann bist Du bei uns genau richtig!


    Als Content Manager bist Du online die Stimme unserer Produkte. Du nutzt Deine Begeisterung für Sprache, um unsere Produkte auf unserer Website und in unseren verschiedenen Marketplaces perfekt zu präsentieren. Du erstellst und überarbeitest technische Produktbeschreibungen für unsere verschiedenen Marken. Dabei arbeitest Du eng mit verschiedenen Abteilungen, wie Brand und Online Marketing zusammen.
FULL_TIME Content

Online Marketing

Berlin

Köpenicker Str. 54 B 10179 DE
2021-07-30


  • Management and optimisation of our Google Ads and Microsoft Advertising campaigns
  • Support our online marketing team by analysing and researching keywords, writing ad copies, creating, and optimising our Search, Shopping and Display Ad campaigns
  • Conduct competitor and market analysis
  • Analyse and evaluate the performance data, provide action plans


  • You have minimum 1 year of professional experience managing SEA/SEM campaigns
  • You are fluent in German spoken and written and preferably very good skills in one of the languages: French, Danish, Czech or Hungarian
  • You are a team player with excellent analytical and communication skills, well organised and detailed-oriented
  • You learn quickly and enjoy working in a fast-paced environment, have a growth mindset and able to deliver against moving targets and goals


    • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
    • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
    • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
    • WORKING TIMES. With us you have flexible working hours and work-free weekends.
    • CONDITIONS. You can expect 28 days of vacation, a fair salary and a performance-related bonus system.
    • FLAIR. Bright office space with high technology standards in the heart of Mitte.
    • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
    • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.
    • HOME OFFICE OPPORTUNITIES


    expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Management and optimisation of our Google Ads and Microsoft Advertising campaigns
    • Support our online marketing team by analysing and researching keywords, writing ad copies, creating, and optimising our Search, Shopping and Display Ad campaigns
    • Conduct competitor and market analysis
    • Analyse and evaluate the performance data, provide action plans

    FULL_TIME Online Marketing

    Logistics

    Warschau, Zielona Góra, Berlin

    Köpenicker Str. 54 B 10179 DE
    2021-08-03


    As our Process Specialist (m/f/d) you ensure compliance to all order and operational processes and you report directly to our Process and Order Manager, Diana Peláez Valencia. You manage the communication with other departments (specially Customer Care), in relation to sales orders while ensuring best practices for all operational processes.

    • Monitoring and evaluating of order issues, discrepancies, and process opportunities
    • Daily and weekly metrics monitoring
    • Analysing of process workflows and all continuous of improvement project needs
    • Close cooperation with the leader of the department for process creation and improvement
    • Providing recommendations for improvement to ensure best practices
    • Close cooperation with internal stakeholders to identify process requirements
    • Contribute to cross-functional projects to drive continuous improvement
    • Establish and update comprehensive documentation for the order management process and procedures


    • Bachelor's degree in Business, Accounting, Sales, or related field of study or equivalent combination of experience and education.
    • Around 2 years of experience in operations, customer care and/or sales order processing
    • Good knowledge of MS Office, including Outlook, Word, Excel, and PowerPoint
    • Very good technical affinity with the aptitude to learn and navigate new software programmes and applications easily
    • Ability to cooperate with different departments to ensure interdepartmental communication and synergy
    • Excellent analytical and research skills to check the integrity of data in various programmes
    • Strong organisational talent with a sense of managing multiple projects and tasks simultaneously while keeping a forward-thinking mindset
    • Energetic, detail oriented, skilled at building strong relationships. and the ability to work both independently and as part of a team


    • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company. We invest sufficient time in your onboarding so that you can actively shape our success strategy with your expertise.
    • CONTINUED LEARNING. You can use our internal language courses freely and in addition we offer you the possibilities for professional and personal development through regular training seminars.We offer you a sponsored Udemy for Business account including the possibility of achieving certificates.
    • CONDITIONS. With us you have flexible working hours and non-working weekends. You can expect 28 days of vacation, a fair salary and an attractive bonus system.
    • FLAIR. We do not have an open space office but smaller personal offices. During the pandemic, the motto is "safety first". Therefore, we are currently working remotely and keeping our distances.
    • FUN. Be a part of a colourful culture consisting of diversity, humour, team spirit, willingness to learn and a family-like network that always supports each other.
    • HEALTH. You can look forward to excellent conditions with regard to a good work-life balance. You can keep fit in our office fitness room and in addition we offer you a subsidised sports health programme. Fresh fruits and vegetables as well as free drinks are also available.


    expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • As our Process Specialist (m/f/d) you ensure compliance to all order and operational processes and you report directly to our Process and Order Manager, Diana Peláez Valencia. You manage the communication with other departments (specially Customer Care), in relation to sales orders while ensuring best practices for all operational processes.

      • Monitoring and evaluating of order issues, discrepancies, and process opportunities
      • Daily and weekly metrics monitoring
      • Analysing of process workflows and all continuous of improvement project needs
      • Close cooperation with the leader of the department for process creation and improvement
      • Providing recommendations for improvement to ensure best practices
      • Close cooperation with internal stakeholders to identify process requirements
      • Contribute to cross-functional projects to drive continuous improvement
      • Establish and update comprehensive documentation for the order management process and procedures
    FULL_TIME Logistics

    Marketplaces

    remote, Berlin

    Köpenicker Str. 54 B 10179 DE
    2021-07-20


    Direct report to: Piotr Grela (Director Commercial)

    As our Head of Marketplace (m/f/d) you develop and manage the high performance marketplace team of 8 people and you oversee the operational performance. In this position you develop and execute e-commerce strategies which supporting the company growth and you optimize the department on new ways for increasing the revenue.
    In addition you are responsible for:

    • Conduct market research in order to identify commercial opportunities and new marketplace partners
    • Prepare the analysis of product sales and profit performance
    • Provide a day-to-day guidance to the team
    • Work closely with other departments like Online Marketing, Product Development and Category Management departments


    • You worked minimum 5 years in the e-commerce area and you have managed a marketplace team for minimum 3 years
    • You have experience in managing a P&L within a business to deliver profit and growth
    • You have deep knowledge in trading on Amazon and Ebay, a good understanding of other marketplaces would be an asset
    • You are an analytical leader who is able to guide business strategy decisions
    • You have a strong commercial mindset, with very good project management skills and attention to detail
    • You have solid Excel skills and you are fluent in English


    • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
    • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
    • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
    • WORKING TIMES. With us you have flexible working hours and work-free weekends.
    • CONDITIONS. You can expect 28 days of vacation, a fair salary and a performance-related bonus system.
    • FLAIR. Bright office space with high technology standards in the heart of Mitte.
    • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
    • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


    expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Direct report to: Piotr Grela (Director Commercial)

      As our Head of Marketplace (m/f/d) you develop and manage the high performance marketplace team of 8 people and you oversee the operational performance. In this position you develop and execute e-commerce strategies which supporting the company growth and you optimize the department on new ways for increasing the revenue.
      In addition you are responsible for:

      • Conduct market research in order to identify commercial opportunities and new marketplace partners
      • Prepare the analysis of product sales and profit performance
      • Provide a day-to-day guidance to the team
      • Work closely with other departments like Online Marketing, Product Development and Category Management departments
    FULL_TIME Marketplaces

    Werkstudenten / Praktikum

    Berlin

    Köpenicker Str. 54 B 10179 DE
    2021-07-29


    We are looking for a long-term support for our Berlin office, where you will be our main point of contact for technical issues with hardware or onboarding and offboarding processes. Our IT department is located at our Polish branch, so you will communicate with your colleagues mainly online via MS Teams during the pandemic.
    • Working together with the Internal IT Helpdesk team on providing efficient and methodical inhouse service
    • Assisting in onboarding and offboarding processes for our employees
    • Deploying and maintaining technical equipment for employees
    • Inventory tracking of deployed technical equipment


    • A matriculated student in the field of IT, Informatics, Telecommunications technology or a similar field
    • A huge personal interest and affinity in technology and IT (no previous job experience required)
    • Customer oriented and strong collaboaration skills
    • Possess high learning agility and can adopt new information fast, to put it in practice
    • Strong of an analytical mindset and able to communicate complex matters in a structured way
    • Able to clearly explain decision making to others and to work independently
    • Knowledge of O365 is a plus and if you can do scripting, your field of activity will expand after a short time
    • Speak and write English fluently, Polish language skills would is a plus


    You can expect a great international working environment when you join us. You can also look forward to a highly responsible and varied field of work. You also have a wide range of opportunities to develop yourself.

    The well-being of our employees is extremely important to us, therefore we pay attention to a good work-life balance. You can count on flexible working hours and you can decide for yourself whether you prefer to work in the office or at home - both options in combination are equally possible.


    expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • We are looking for a long-term support for our Berlin office, where you will be our main point of contact for technical issues with hardware or onboarding and offboarding processes. Our IT department is located at our Polish branch, so you will communicate with your colleagues mainly online via MS Teams during the pandemic.
      • Working together with the Internal IT Helpdesk team on providing efficient and methodical inhouse service
      • Assisting in onboarding and offboarding processes for our employees
      • Deploying and maintaining technical equipment for employees
      • Inventory tracking of deployed technical equipment
    PART_TIME Werkstudenten / Praktikum

    Customer Care

    Berlin

    Köpenicker Str. 54 B 10179 DE
    2021-07-28


    As our Director of Customer Care you are responsible for a team of 40+ team members and quickly get up to speed with the challenges and opportunities facing our business. You are empowered to build the system and team that manages our customer relationships. You will develop and own all customer support metrics and be tasked with building a global, customer centric team. Success for our customers means allowing them to focus on running their own business and relying on expondo to be their trusted partner.

    You already managed large, distributed Customer Care teams and have driven large scale customer support improvements and projects at companies that have materially impacted KPI’s. You are experienced in hiring and motivating team members remotely and are a pro at spotting talent and delegating appropriately.

    Most importantly, you are passionate about creating a perfect customer experience and are able to advocate for customers in a way that creates the biggest impact on how we do things.

    • Architect and craft the vision for expondo’s customer care team, including systems selection, process creation, and team structure
    • Cross-funtional collaboration to define success metrics for the team and ensuring our team delivers in alignment with the company’s strategic goals and initiatives
    • Own our global roadmap, ensuring the team sets and exceeds strategic, achievable goals each quarter, year, and beyond
    • Manage the impact on customer satisfaction and retention, and work with the team to test and evaluate strategies for improving customer experience
    • Bring data driven insights to the executive team that advocate for improvements or changes to our marketing, sales, and operations that will allow us to deliver excellence
    • Ensure our team is growing in line with our customer base and hiring, tooling and process needs are aligned with the skills and knowledge required to support 


    • 5+ years of experience managing large, remote teams providing support and guidance to customers
    • A proven track record of hiring, leading, mentoring and training support professionals
    • Experience defining requirements and selecting customer support ticketing systems (experience with Zendesk is a plus)
    • Experience in the design of appropriate support SLAs and success in establishing appropriate processes for the team to consistently achieve and exceed against those SLAs
    • Demonstrated experience in developing frameworks, processes, and architectures for customer support software that leads to incredible customer outcomes and internal efficiency
    • Experience leading in an uncomfortably high growth, constantly changing environment
    • A love of data. Deep down you always look for data and metrics to lead your thinking and decision making to impact both your team and the company’s success
    • Excellent written and verbal communication skills, able to work cross functionally and deliver clear and concise presentations, and above all are open, honest, and transparent in your communications


    • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company. We invest sufficient time in your onboarding so that you can actively shape our success strategy with your expertise.
    • CONTINUED LEARNING. You can use our internal language courses freely and in addition we offer you the possibilities for professional and personal development through regular training seminars.We offer you a sponsored Udemy for Business account including the possibility of achieving certificates.
    • CONDITIONS. With us you have flexible working hours and non-working weekends. You can expect 28 days of vacation, a fair salary and an attractive bonus system.
    • FLAIR. We do not have an open space office but smaller personal offices. During the pandemic, the motto is "safety first". Therefore, we are currently working remotely and keeping our distances.
    • FUN. Be a part of a colourful culture consisting of diversity, humour, team spirit, willingness to learn and a family-like network that always supports each other.
    • HEALTH. You can look forward to excellent conditions with regard to a good work-life balance. You can keep fit in our office fitness room and in addition we offer you a subsidised sports health programme. Fresh fruits and vegetables as well as free drinks are also available.


    expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • As our Director of Customer Care you are responsible for a team of 40+ team members and quickly get up to speed with the challenges and opportunities facing our business. You are empowered to build the system and team that manages our customer relationships. You will develop and own all customer support metrics and be tasked with building a global, customer centric team. Success for our customers means allowing them to focus on running their own business and relying on expondo to be their trusted partner.

      You already managed large, distributed Customer Care teams and have driven large scale customer support improvements and projects at companies that have materially impacted KPI’s. You are experienced in hiring and motivating team members remotely and are a pro at spotting talent and delegating appropriately.

      Most importantly, you are passionate about creating a perfect customer experience and are able to advocate for customers in a way that creates the biggest impact on how we do things.

      • Architect and craft the vision for expondo’s customer care team, including systems selection, process creation, and team structure
      • Cross-funtional collaboration to define success metrics for the team and ensuring our team delivers in alignment with the company’s strategic goals and initiatives
      • Own our global roadmap, ensuring the team sets and exceeds strategic, achievable goals each quarter, year, and beyond
      • Manage the impact on customer satisfaction and retention, and work with the team to test and evaluate strategies for improving customer experience
      • Bring data driven insights to the executive team that advocate for improvements or changes to our marketing, sales, and operations that will allow us to deliver excellence
      • Ensure our team is growing in line with our customer base and hiring, tooling and process needs are aligned with the skills and knowledge required to support 
    FULL_TIME Customer Care

    Berlin

    Köpenicker Str. 54 B 10179 DE
    2021-07-28


    Du suchst eine spannende Herausforderung und abwechslungsreiche Aufgaben?
    Dann bist Du bei uns genau richtig!


    Als Kundenbetreuer/in, für den deutschsprachigen Raum, kümmerst Du Dich um alle Belange rund um Produktanfragen, Bestellungen, Rückgaben und Reklamationen. Dabei stehst Du unseren Kunden schriftlich und telefonisch mit Rat und Tat beiseite und kümmerst Dich von Anfang an qualitätsbewusst um die Abwicklung der Anliegen. Außerdem bringst Du Dich in unser Bewertungsmanagement ein und hilfst uns einen erstklassigen Kundenservice zu liefern!


    • EXPERTISE. Du bringst bereits Erfahrung aus dem Bereich Customer Care mit oder möchtest nach Deiner kaufmännischen Ausbildung in das Berufsleben starten.
    • KUNDENVERSTEHER. Du findest immer die richtigen Worte und weißt wie man unsere Kunden zu Fans macht.
    • SPRACHEN. Dein Deutsch ist fließend oder auf muttersprachlichem Niveau und Dein Englisch ist sehr gut. Idealerweise beherrschst Du auch noch weitere Sprachen.
    • TEAMGEIST. Du bist aufgeschlossen und möchtest Dich engagiert in unser Team einbringen und ein Teil der expondo-Familie werden!
    • ENTWICKLUNG. Du magst technische Geräte und bist bereit Dich in unser breites Produktportfolio einzuarbeiten.


    • ZUKUNFT. Wir geben Dir eine langfristige Perspektive in einem modernen, sich dynamisch entwickelnden, globalen Unternehmen.
    • ENTWICKLUNG. Du kannst kostenlos Sprachkurse nutzen und zusätzlich bieten wir Dir die Möglichkeit zur fachlichen und persönlichen Weiterentwicklung durch regelmäßige Trainingsseminare. Wir bieten Dir einen gesponserten Udemy for Business Account inklusive der Möglichkeit, Zertifikate zu erlangen.
    • KONDITIONEN. Bei uns hast Du flexible Arbeitszeiten und arbeitsfreie Wochenenden. Dich erwarten 28 Tage Urlaub, ein faires Gehalt sowie ein leistungsgerechtes Bonussystem.
    • FLAIR. Wir haben kein Großraumbüro, sondern kleinere persönliche Büros. Während der Pandemie gilt das Motto "safety first". Deshalb arbeiten wir derzeit im Home Office und halten Abstand.
    • SPASS. Du wirst Teil eines bunt gemischten Teams, in dem Vielfalt, Humor und gegenseitige Unterstützung von besonderer Bedeutung sind. Außerdem kannst Du Dich auf legendäre Teamevents freuen.
    • GESUNDHEIT. Du kannst Dich auf hervorragende Bedingungen für eine ausgewogene Work-Life-Balance freuen. Du kannst Dich in unserem Fitness-Raum fit halten und zusätzlich bieten wir Dir ein gefördertes Sport-Gesundheitsprogramm an. Außerdem stehen frisches Obst und Gemüse sowie freie Getränke zur freien Verfügung


    expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Du suchst eine spannende Herausforderung und abwechslungsreiche Aufgaben?
      Dann bist Du bei uns genau richtig!


      Als Kundenbetreuer/in, für den deutschsprachigen Raum, kümmerst Du Dich um alle Belange rund um Produktanfragen, Bestellungen, Rückgaben und Reklamationen. Dabei stehst Du unseren Kunden schriftlich und telefonisch mit Rat und Tat beiseite und kümmerst Dich von Anfang an qualitätsbewusst um die Abwicklung der Anliegen. Außerdem bringst Du Dich in unser Bewertungsmanagement ein und hilfst uns einen erstklassigen Kundenservice zu liefern!
    FULL_TIME Customer Care

    Berlin

    Köpenicker Str. 54 B 10179 DE
    2021-07-28


    Du suchst eine spannende Herausforderung und abwechslungsreiche Aufgaben?
    Dann bist Du bei uns genau richtig!


    Als Kundenbetreuer/in, für die dänische Region, kümmerst Du Dich um alle Belange rund um Produktanfragen, Bestellungen, Rückgaben und Reklamationen. Dabei stehst Du unseren Kunden schriftlich und telefonisch mit Rat und Tat beiseite und kümmerst Dich von Anfang an qualitätsbewusst um die Abwicklung der Anliegen. Außerdem bringst Du Dich in unser Bewertungsmanagement ein und hilfst uns einen erstklassigen Kundenservice zu liefern!


    • EXPERTISE. Du bringst bereits Erfahrung aus dem Bereich Customer Care mit oder möchtest nach Deiner kaufmännischen Ausbildung in das Berufsleben starten.
    • KUNDENVERSTEHER. Du findest immer die richtigen Worte und weißt wie man unsere Kunden zu Fans macht.
    • SPRACHEN. Dein Dänisch ist fließend oder auf muttersprachlichem Niveau und Dein Englisch ist sehr gut. Idealerweise beherrschst Du auch noch weitere Sprachen.
    • TEAMGEIST. Du bist aufgeschlossen und möchtest Dich engagiert in unser Team einbringen und ein Teil der expondo-Familie werden!
    • ENTWICKLUNG. Du magst technische Geräte und bist bereit Dich in unser breites Produktportfolio einzuarbeiten.


    • ZUKUNFT. Wir geben Dir eine langfristige Perspektive in einem modernen, sich dynamisch entwickelnden, globalen Unternehmen.
    • ENTWICKLUNG. Du kannst kostenlos Sprachkurse nutzen und zusätzlich bieten wir Dir die Möglichkeit zur fachlichen und persönlichen Weiterentwicklung durch regelmäßige Trainingsseminare. Wir bieten Dir einen gesponserten Udemy for Business Account inklusive der Möglichkeit, Zertifikate zu erlangen.
    • KONDITIONEN. Bei uns hast Du flexible Arbeitszeiten und arbeitsfreie Wochenenden. Dich erwarten 28 Tage Urlaub, ein faires Gehalt sowie ein leistungsgerechtes Bonussystem.
    • FLAIR. Wir haben kein Großraumbüro, sondern kleinere persönliche Büros. Während der Pandemie gilt das Motto "safety first". Deshalb arbeiten wir derzeit im Home Office und halten Abstand.
    • SPASS. Du wirst Teil eines bunt gemischten Teams, in dem Vielfalt, Humor und gegenseitige Unterstützung von besonderer Bedeutung sind. Außerdem kannst Du Dich auf legendäre Teamevents freuen.
    • GESUNDHEIT. Du kannst Dich auf hervorragende Bedingungen für eine ausgewogene Work-Life-Balance freuen. Du kannst Dich in unserem Fitness-Raum fit halten und zusätzlich bieten wir Dir ein gefördertes Sport-Gesundheitsprogramm an. Außerdem stehen frisches Obst und Gemüse sowie freie Getränke zur freien Verfügung


    expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • Du suchst eine spannende Herausforderung und abwechslungsreiche Aufgaben?
      Dann bist Du bei uns genau richtig!


      Als Kundenbetreuer/in, für die dänische Region, kümmerst Du Dich um alle Belange rund um Produktanfragen, Bestellungen, Rückgaben und Reklamationen. Dabei stehst Du unseren Kunden schriftlich und telefonisch mit Rat und Tat beiseite und kümmerst Dich von Anfang an qualitätsbewusst um die Abwicklung der Anliegen. Außerdem bringst Du Dich in unser Bewertungsmanagement ein und hilfst uns einen erstklassigen Kundenservice zu liefern!
    FULL_TIME Customer Care

    Digital Product & Innovation

    remote

    Köpenicker Str. 54 B 10179 DE
    2021-07-30


    You will work closely with the Head of CX, Marleen Wedler, within the area of digital product innovation. You will do research, prepare analyses, and create reports to identify drivers and trending topics. You will additionally support and take over responsibility of a variety of exciting CX projects and will get to use tools which are at the forefront of the e-commerce sector. We empower our customer experience team to drive innovation and solve customer problems – in ways that our customers will appreciate and love. Our CX team is a cross-functional department working in collaboration with and impacting the whole organization.

    What is your role in it?
    You are responsible for maintaining our customers’ happiness and joining a customer-centric culture, driven by creative problem-solving with a spirit of collaboration, empathy, and curiosity

    • CREATE solutions, implement changes, adopt trends, and manage customer experience-orientated projects
    • DEVELOP the customer experience across the entire journey, with a strong emphasis on the voice-of-the-customer to gauge the customer’s overall satisfaction with our products and services
    • ASSESS
      what drives an effortless customer experience by analysing opportunities and friction points as well as doing research and driving changes required to create thoughtful experiences for every customer and increase satisfaction
    • ACT as an internal CX ambassador – share customer insights and analytics to strengthen the customer-first obsession mindset within the entire organization


    Do you have a customer-first obsession and a heart that beats for the best customer service? Then this position could be the perfect fit for you! Your experience should match the following:

    • You have already gained professional experience in a similar role (for example CX manager, UX/UI researcher, analyst), preferably within a B2B e-commerce environment
    • You are a visionary with the ability to put yourself into the shoes of a customer and who enjoys digitalisation
    • You have a proven ability to gather customer journey insights, prioritise them, and propose the most valuable ones to the departments that can make them happen
    • Your work style is characterised by your analytical and conceptual thinking skills and you communicate confidently with other teams, stakeholders, and customers
    • You have strong written & verbal command of the English language
    • You are located in a European country and are open to working fully remotely

    DIVERSE PERSPECTIVES
    We celebrate diversity! We have a diverse base of customers and to find innovative solutions for them, we need to have a diverse team. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our customers.


    • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
    • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
    • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
    • WORKING TIMES. With us you have flexible working hours and work-free weekends.
    • CONDITIONS. You can expect a fair salary and a performance-related bonus system.
    • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
    • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


    expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

    • You will work closely with the Head of CX, Marleen Wedler, within the area of digital product innovation. You will do research, prepare analyses, and create reports to identify drivers and trending topics. You will additionally support and take over responsibility of a variety of exciting CX projects and will get to use tools which are at the forefront of the e-commerce sector. We empower our customer experience team to drive innovation and solve customer problems – in ways that our customers will appreciate and love. Our CX team is a cross-functional department working in collaboration with and impacting the whole organization.

      What is your role in it?
      You are responsible for maintaining our customers’ happiness and joining a customer-centric culture, driven by creative problem-solving with a spirit of collaboration, empathy, and curiosity
      • CREATE solutions, implement changes, adopt trends, and manage customer experience-orientated projects
      • DEVELOP the customer experience across the entire journey, with a strong emphasis on the voice-of-the-customer to gauge the customer’s overall satisfaction with our products and services
      • ASSESS
        what drives an effortless customer experience by analysing opportunities and friction points as well as doing research and driving changes required to create thoughtful experiences for every customer and increase satisfaction
      • ACT as an internal CX ambassador – share customer insights and analytics to strengthen the customer-first obsession mindset within the entire organization
    FULL_TIME Digital Product & Innovation