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Cassy Elsner - Senior Talent Acquisition Manager

"Das coolste an meinem Job ist die Möglichkeit mit fast allen Abteilungen zusammenarbeiten zu können. Meine Aufgaben sind abwechslungsreich, spannend und bieten mir regelmäßig die Chance mich über neue Themen weiter zu entwickeln.“    -Torsten M.

"Wegen meiner netten Kollegen arbeite ich gerne bei expondo" -Theresa F.

"expondo expandiert - es kommt immer was Neues dazu. Es bleibt spannend aber nicht explosiv. Top Work-Life-Balance!" -Saija K.

"Warum arbeite ich gern bei expondo? Weil die Chemie einfach gestimmt hat - von Anfang an. Abwechslungsreiche Tätigkeiten und interessantes Aufgabengebiet hat man vielerorts (selbstverständlich auch bei uns), die expondo-Familie ist aber einfach einzigartig!“ -Elena R.

"Was mir an expondo besonders gut gefällt, ist, dass es ein sehr junges, dynamisches und internationales Team ist, bei dem ich mich von Anfang an sehr wohl gefühlt habe." -Anne W.

"Ich bin der Auffassung, dass expondo ein hervorragendes Unternehmen ist. Ich bewundere expondos ethische Grundhaltung sowohl gegenüber den Kunden als auch gegenüber den Beschäftigten. In einem Unternehmen, das solchen Grundsätzen folgt, bin ich gerne tätig." -Klemen Z.

"Bei Expondo arbeite ich mit professionellen, jungen Mitarbeitern in einem sensationellen Büro zusammen. Die Harmonie zwischen Kollegen, eine flache Hierarchie und die spannende Team-Arbeit machen Expondo zu einem ausgezeichneten Arbeitsplatz." -Michele S.

"Seit über 9 Jahren begleite ich expondo und es ist unfassbar grandios, diesen gigantischen Fortschritt mit anzusehen. Dank unseres Engagements konnte ich gemeinsam mit Teamkollegen bereits viele Erfolge feiern." -Kirill S.

 

OFFENE STELLEN

Digital Product & Innovation

Senior Product Manager – Operations & Customer Care (m/f/d)

Warschau, Zielona Góra, Berlin

Köpenicker Str. 54 B 10179 DE
2020-09-18


We are looking for a Senior Product Manager to support and level-up our customer care and operations to a world-class B2B customer experience combined with a general efficiency improvement for our teams – providing a smooth and mostly automatized internal customer care process and optimization towards reduction of manual work. In that function you will play a critical leadership role in a cross-functional team of analysts, engineers, customer care and other internal partners to envision, build, and deliver an exceptional customer care experience. In addition:

  • You lead the full digital product development lifecycle from ideation, requirement gathering, design, feature prioritization, sprint management to adoption with internal software engineering resources or external software providers/agencies
  • You identify improvements in our products, services and processes with a special focus on customer care processes and operations
  • You will own the roadmap, measure performance, keep your pulse on the customer/users, anticipate bottlenecks, make trade-offs and take acceptable risks to maximize the benefit for our customer and business
  • You run hands-on data analysis to understand opportunity and impact of your feature delivery
  • You provide trainings and documentation to your stakeholders as needed


  • You finished your Bachelor’s degree and you have minimum 3 years of relevant experience in product management
  • You worked with technical teams to define, scope and prioritize product requirements
  • You led successful projects for large, cross-functional teams across multiple locations
  • You are an excellent communicator and have very good presentation skills
  • You have excellent analytical and quantitative skills 
  • You have the ability to use hard data and metrics to back up assumptions and develop business cases
  • Your desire is to work in a fast-paced, highly ambiguous entrepreneurial culture
  • You are a teamplayer and willing to roll up one's sleeves to get the job done
  • Preferably some customer service phone, ticketing and order handling systems experience, e.g. Zendesk or Babelforce


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours and work-free weekends.
  • CONDITIONS. You can expect 28 days of vacation, a fair salary and a performance-related bonus system.
  • FLAIR. Bright office space with high technology standards in the heart of Mitte.
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • We are looking for a Senior Product Manager to support and level-up our customer care and operations to a world-class B2B customer experience combined with a general efficiency improvement for our teams – providing a smooth and mostly automatized internal customer care process and optimization towards reduction of manual work. In that function you will play a critical leadership role in a cross-functional team of analysts, engineers, customer care and other internal partners to envision, build, and deliver an exceptional customer care experience. In addition:

    • You lead the full digital product development lifecycle from ideation, requirement gathering, design, feature prioritization, sprint management to adoption with internal software engineering resources or external software providers/agencies
    • You identify improvements in our products, services and processes with a special focus on customer care processes and operations
    • You will own the roadmap, measure performance, keep your pulse on the customer/users, anticipate bottlenecks, make trade-offs and take acceptable risks to maximize the benefit for our customer and business
    • You run hands-on data analysis to understand opportunity and impact of your feature delivery
    • You provide trainings and documentation to your stakeholders as needed

FULL_TIME Digital Product & Innovation

Finance

Head of Payment & Fraud eCommerce (m/f/d)

Berlin

Köpenicker Str. 54 B 10179 DE
2020-09-19


As our Head of Payment & Fraud (m/f/d) you report directly to the CFO at expondo. In that position you are responsible for our small Payment team of 2 people. You should be self-reliant in initiating and completing multiple tasks in a fast-paced environment. In addition, you should be capable of developing effective structures within the Payment team.

  • Analysis of existing payment setup and optimization of payment methods
  • Fraud analysis and development of adequate anti-fraud initiatives
  • Implementation of payment control systems and monitoring of these datas
  • Bundling of payment methods into one Payment Service Provider
  • Responsibility for the conversion rate optimization, costs reduction and payment compliance
  • Coorperation with other departments like Customer Support, Accounting and IT


  • You completed your studies in a commercial area
  • You have 5+ years working experience in the field of payment
  • It would be a plus, if you have already led a team
  • You have experience in working in a dynamic and fast-paced environment
  • You are data driven, analytical, result-oriented and you focus on solutions rather than problems
  • You are characterized by a high degree of loyalty
  • You sharing your knowledge and caring about its distribution
  • You have the ability to motivate and inspire people
  • You are fluent in English (both written and spoken) and your German is good


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours and work-free weekends.
  • CONDITIONS. You can expect 28 days of vacation, a fair salary and a performance-related bonus system.
  • FLAIR. Bright office space with high technology standards in the heart of Mitte.
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • As our Head of Payment & Fraud (m/f/d) you report directly to the CFO at expondo. In that position you are responsible for our small Payment team of 2 people. You should be self-reliant in initiating and completing multiple tasks in a fast-paced environment. In addition, you should be capable of developing effective structures within the Payment team.

    • Analysis of existing payment setup and optimization of payment methods
    • Fraud analysis and development of adequate anti-fraud initiatives
    • Implementation of payment control systems and monitoring of these datas
    • Bundling of payment methods into one Payment Service Provider
    • Responsibility for the conversion rate optimization, costs reduction and payment compliance
    • Coorperation with other departments like Customer Support, Accounting and IT
FULL_TIME Finance

Category Management

Head of Category Management & Pricing (m/f/d)

Warschau

Köpenicker Str. 54 B 10179 DE
2020-09-19


As our Head of Category Management & Pricing you taking the ownership for the profitable product range and pricing of our products. It covers the areas of product range selection, pricing development and promotional campaigns as well as the operative procurement and provision of products . In that role you increases the strategic impact within the company by establishing and ensuring fast executing high volume processes for existing and new products offered by expondo.

  • Lead a powerful professional and disciplinary team of assortment specialists and pricing analysts (tbd as not yet opened)
  • Further development of recently introduced new rules based pricing system
  • Responsible for the entire process from article selection to sell off of remaining stock.
  • Using OKR’s to drive the compenies’ success
  • Daily particularly concerned with the components assortment mix, pricing and promotions
  • Responsible for strategic assortment management
  • Selection of relevant brands and articles, competitive procurement, optimized stock levels and consistent delisting
  • Identify optimization potentials in processes and development needs of your employees and implement them effectively
  • Communicate with our marketing experts, operational purchasing and other stakeholders


  • Very good knowledge of the eCommerce business and international market environment
  • Several years of professional experience in the functions of category management, supply chain management, purchasing or pricing
  • BSc/BA in business administration or another relevant field
  • Strong business acumen with the smooth transition between an analysis and synthesis and draw business conclusions
  • The ability to formulate strategies and business models and to analyze situations from a global perspective
  • You identify and prioritize potential objectives and translate broad corporate strategy into clear specific objectives
  • You have an action-focused approach and you sharing knowledgeAbility to work under time pressure, efficiently respond to changes in the environment, deal with many tasks and costs.
  • Very high interpersonal skills, particularly the ability to communicate clearly and to get own ideas across and ask open-ended questions, with a high level of assertiveness.
  • You are able to motivate and empower your team to achieve goals.
  • High personal culture and understanding of cultural differences
  • Fluent written and oral in English is a requirement (minimum C1 level), proficiency in German and/or Polish would be a plus but is not needed


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours and work-free weekends.
  • FLAIR. Bright office space with high technology standards in the city center.
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. We are offering you a sponsored sports health programme. Fresh fruit and vegetables, as well as free drinks, are also available.

Why you should join us?
  • We take advantage of online possibilities and invest in innovative technologies, to eliminate all unnecessary costs, guaranteeing the best value for money.
  • We provide a state of the art customer service.
  • In owners’ hands (Piotr Stach & Waldemar Moss) who are members of Executive Committee
  • +50% growth rate YoY
  • Offices and Competence Centers in Berlin, Guangzhou, Hong Kong, Shanghai, Warsaw & Zielona Góra with a highly professional, international team of 300 people from 19 different nationalities.
  • 100MEUR turnover with a profitability of min. 7% / FULL EU until 2021
  • Strong company culture & values / team development and employee review programs


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • As our Head of Category Management & Pricing you taking the ownership for the profitable product range and pricing of our products. It covers the areas of product range selection, pricing development and promotional campaigns as well as the operative procurement and provision of products . In that role you increases the strategic impact within the company by establishing and ensuring fast executing high volume processes for existing and new products offered by expondo.

    • Lead a powerful professional and disciplinary team of assortment specialists and pricing analysts (tbd as not yet opened)
    • Further development of recently introduced new rules based pricing system
    • Responsible for the entire process from article selection to sell off of remaining stock.
    • Using OKR’s to drive the compenies’ success
    • Daily particularly concerned with the components assortment mix, pricing and promotions
    • Responsible for strategic assortment management
    • Selection of relevant brands and articles, competitive procurement, optimized stock levels and consistent delisting
    • Identify optimization potentials in processes and development needs of your employees and implement them effectively
    • Communicate with our marketing experts, operational purchasing and other stakeholders

FULL_TIME Category Management

General Management

Chief Marketing Officer (m/f/d)

Warschau, Berlin

Köpenicker Str. 54 B 10179 DE
2020-09-11


As expondo‘s CMO you will shape and drive our overarching international marketing strategy. You will help the online marketing team to develop and strengthen the various marketing channels such as SEA, SEO, CRM, Social Media Marketing as well as help improve marketing efficiency and define our brand strategy. On our way to becoming Europe's destination for Professionals, you will lead expondo’s marketing team and manage a 7-digit budget to serve our several European markets. Are you ready for that challenge?

  • Establish an overall long-term marketing strategy for all national and international markets
  • Coach, develop and expand our competent team with currently more than 10 people
  • You are responsible for developing a marketing blueprint for future campaigns, challenging assumptions in relation to the overall business plan, customer lifetime value and marketing channel scalability
  • Develop best practices for marketing, branding and marketing analytics across our entire portfolio
  • Develop market entry strategies for new country launches


  • At least 10 years of marketing experience, including 6+ years leadership experience in e-commerce
  • Proven record of leading and developing marketing teams
  • Deep understanding of performance channels, experience with branding appreciated
  • Outstanding analytical skills and a creative and performance-driven mindset


  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
  • DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
  • EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
  • WORKING TIMES. With us you have flexible working hours and work-free weekends.
  • FLAIR. Bright office space with high technology standards in the city center.
  • FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
  • HEALTH. You can look forward to excellent conditions for a quite good work-life balance. We are offering you a sponsored sports health programme. Fresh fruit and vegetables, as well as free drinks, are also available.


Additional Information
We are offering an exciting job in an innovation-friendly company within an inspiring and flourishing environment. We are the Grown-Up Start-Up: with several years of experience to sustain us, but with the young spirit of continuous innovation. We will provide you state of the art hardware in a modern office in the heart of Warsaw. Our hierarchy is and will always be flat. Our atmosphere is open-minded: Something you want to change? Or something to introduce? Let us talk about it. Our goals are ambitious and the will lead us to exciting paths.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • As expondo‘s CMO you will shape and drive our overarching international marketing strategy. You will help the online marketing team to develop and strengthen the various marketing channels such as SEA, SEO, CRM, Social Media Marketing as well as help improve marketing efficiency and define our brand strategy. On our way to becoming Europe's destination for Professionals, you will lead expondo’s marketing team and manage a 7-digit budget to serve our several European markets. Are you ready for that challenge?

    • Establish an overall long-term marketing strategy for all national and international markets
    • Coach, develop and expand our competent team with currently more than 10 people
    • You are responsible for developing a marketing blueprint for future campaigns, challenging assumptions in relation to the overall business plan, customer lifetime value and marketing channel scalability
    • Develop best practices for marketing, branding and marketing analytics across our entire portfolio
    • Develop market entry strategies for new country launches
FULL_TIME General Management

Human Resources

Senior HR Manager (m/w/d)

Berlin

Köpenicker Str. 54 B 10179 DE
2020-09-19


Du betreust unsere Mitarbeiter und Führungskräfte des Berliner Standorts und fungierst als zentrale(r) Ansprechpartner(in) für arbeitsrechtliche und lohnrelevante Anfragen und kooperierst somit eng mit unseren Fachbereichen.

  • Projektarbeit im Bereich Optimierung und Weiterentwicklung aller bestehenden HR Management Prozesse sowie Implementierung neuer Standards (z.B. Definition interner Richtlinien, Learning & Development, KPI-Bestimmung,etc.) 
  • Onboarding neuer Mitarbeiter in Zusammenarbeit mit den jeweiligen Stakeholdern (IT, Hiring Manager etc.)
  • Regelmäßiges Reporting von KPIs sowie deren Analyse und das Ableiten entsprechender Maßnahmen
  • Steuerung und Abwicklung des kompletten Vertragswesens vom Eintritt bis zum Austritt
  • Nachhalten von Fristen und Terminkoordinierung von Mitarbeitergesprächen
  • Sicherstellung der Lohn- / Gehaltsabrechnung in Kooperation unseres externen Lohnbüros


  • Erfolgreich abgeschlossene Ausbildung oder abgeschlossenes Studium mit Personalschwerpunkt
  • Mehrjährige relevante Berufserfahrung in einem dynamischen Arbeitsumfeld
  • Erfahrung in der Prozessoptimierung, der Bestimmung von KPIs und der Einführung relevanter HR Tools
  • Einen sicheren Umgang mit MS Office setzen wir voraus
  • Kenntnisse der Personalsoftware Haufe Umantis und mit DATEV LODAS wären vorteilhaft, sind aber keine Bedingung
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
  • Vertrauensvolles diskretes Auftreten und diplomatische Kommunikationsfähigkeiten
  • Sorgfältige Arbeitsweise, Teamgeist, Loyalität und ein hohes Maß an Engagement


  • ZUKUNFT. Wir geben Dir eine langfristige Perspektive in einem modernen, sich dynamisch entwickelnden, globalen Unternehmen.
  • ENTWICKLUNG. Wir nehmen uns Zeit für eine intensive Einarbeitung und anschließend kannst Du mit Deinem Expertenwissen aktiv unsere Erfolgsstrategie mitgestalten.
  • WEITERBILDUNG. Du kannst unsere internen Sprachkurse für Deutsch und Englisch frei nutzen und darüber hinaus bieten wir Dir durch regelmäßige Schulungen die Möglichkeiten zur beruflichen und persönlichen Weiterentwicklung.
  • ARBEITSZEITEN. Bei uns hast Du flexible Arbeitszeiten und arbeitsfreie Wochenenden.
  • KONDITIONEN. Dich erwarten 28 Tage Urlaub, ein faires Gehalt sowie ein leistungsgerechtes Bonussystem.
  • FLAIR. Wir haben kein Open Space Office sondern hauptsächlich kleine persönliche Büros.
  • SPASS. Du wirst Teil eines bunt gemischten Teams, in dem Vielfalt, Humor und gegenseitige Unterstützung von besonderer Bedeutung sind. Außerdem kannst Du Dich auf legendäre Teamevents freuen.
  • GESUNDHEIT. Du kannst Dich auf hervorragende Bedingungen für eine ausgewogene Work-Life-Balance freuen. Du kannst Dich in unserem Fitness-Raum fit halten und zusätzlich bieten wir Dir ein gefördertes Sport-Gesundheitsprogramm an. Außerdem stehen frisches Obst und Gemüse sowie freie Getränke zur freien Verfügung


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • Du betreust unsere Mitarbeiter und Führungskräfte des Berliner Standorts und fungierst als zentrale(r) Ansprechpartner(in) für arbeitsrechtliche und lohnrelevante Anfragen und kooperierst somit eng mit unseren Fachbereichen.

    • Projektarbeit im Bereich Optimierung und Weiterentwicklung aller bestehenden HR Management Prozesse sowie Implementierung neuer Standards (z.B. Definition interner Richtlinien, Learning & Development, KPI-Bestimmung,etc.) 
    • Onboarding neuer Mitarbeiter in Zusammenarbeit mit den jeweiligen Stakeholdern (IT, Hiring Manager etc.)
    • Regelmäßiges Reporting von KPIs sowie deren Analyse und das Ableiten entsprechender Maßnahmen
    • Steuerung und Abwicklung des kompletten Vertragswesens vom Eintritt bis zum Austritt
    • Nachhalten von Fristen und Terminkoordinierung von Mitarbeitergesprächen
    • Sicherstellung der Lohn- / Gehaltsabrechnung in Kooperation unseres externen Lohnbüros
FULL_TIME Human Resources

HR Manager (m/w/d)

Berlin

Köpenicker Str. 54 B 10179 DE
2020-09-17


Du unterstützt das bestehende HR Team bei der Durchführung sämtlicher personaladministrativer Tätigkeiten und betreust unsere Mitarbeiter und Führungskräfte des Berliner Standorts. Du fungierst als zentrale(r) Ansprechpartner(in) für arbeitsrechtliche und lohnrelevante Anfragen und kooperierst somit eng mit unseren Fachbereichen.

  • Steuerung und Abwicklung des kompletten Vertragswesens vom Eintritt bis zum Austritt
  • Erstellung von personalwirtschaftlichen Dokumenten und Schriftstücken unter Berücksichtigung gesetzlicher Bestimmungen
  • Nachhalten von Fristen und Terminkoordinierung von Mitarbeitergesprächen sowie Unterstützung im Bereich der Personalentwicklung
  • Durchführung der Lohn- / Gehaltsabrechnung sowie des Bescheinigung- und Meldewesens
  • Onboarding neuer Mitarbeiter sowie das Führen und die Pflege der Personalakten/-daten
  • Regelmäßiges Reporting von HR-Kennzahlen sowie deren Analyse und das Ableiten von entsprechenden Maßnahmen
  • Sicherstellung und Weiterentwicklung professioneller HR Standards
  • Unterstützung bei Tätigkeiten des allgemeinen Office Managements


  • Erfolgreich abgeschlossene Ausbildung oder abgeschlossenes Studium mit Personalschwerpunkt
  • Relevante Berufserfahrung innerhalb einer vergleichbaren Tätigkeit für mindestens 2 Jahre
  • Kenntnisse im Arbeits-, Lohnsteuer- und Sozialversicherungsrecht
  • Einen sicheren Umgang mit MS Office setzen wir voraus
  • Kenntnisse der Personalsoftware Haufe Umantis und mit DATEV LODAS wären vorteilhaft, sind aber keine Bedingung
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
  • Vertrauensvolles diskretes Auftreten und diplomatische Kommunikationsfähigkeiten
  • Sorgfältige Arbeitsweise, Teamgeist, Loyalität und ein hohes Maß an Engagement


  • ZUKUNFT. Wir geben Dir eine langfristige Perspektive in einem modernen, sich dynamisch entwickelnden, globalen Unternehmen.
  • ENTWICKLUNG. Wir nehmen uns Zeit für eine intensive Einarbeitung und anschließend kannst Du mit Deinem Expertenwissen aktiv unsere Erfolgsstrategie mitgestalten.
  • WEITERBILDUNG. Du kannst unsere internen Sprachkurse für Deutsch und Englisch frei nutzen und darüber hinaus bieten wir Dir durch regelmäßige Schulungen die Möglichkeiten zur beruflichen und persönlichen Weiterentwicklung.
  • ARBEITSZEITEN. Bei uns hast Du flexible Arbeitszeiten und arbeitsfreie Wochenenden.
  • KONDITIONEN. Dich erwarten 28 Tage Urlaub, ein faires Gehalt sowie ein leistungsgerechtes Bonussystem.
  • FLAIR. Wir haben kein Open Space Office sondern hauptsächlich kleine persönliche Büros.
  • SPASS. Du wirst Teil eines bunt gemischten Teams, in dem Vielfalt, Humor und gegenseitige Unterstützung von besonderer Bedeutung sind. Außerdem kannst Du Dich auf legendäre Teamevents freuen.
  • GESUNDHEIT. Du kannst Dich auf hervorragende Bedingungen für eine ausgewogene Work-Life-Balance freuen. Du kannst Dich in unserem Fitness-Raum fit halten und zusätzlich bieten wir Dir ein gefördertes Sport-Gesundheitsprogramm an. Außerdem stehen frisches Obst und Gemüse sowie freie Getränke zur freien Verfügung


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • Du unterstützt das bestehende HR Team bei der Durchführung sämtlicher personaladministrativer Tätigkeiten und betreust unsere Mitarbeiter und Führungskräfte des Berliner Standorts. Du fungierst als zentrale(r) Ansprechpartner(in) für arbeitsrechtliche und lohnrelevante Anfragen und kooperierst somit eng mit unseren Fachbereichen.

    • Steuerung und Abwicklung des kompletten Vertragswesens vom Eintritt bis zum Austritt
    • Erstellung von personalwirtschaftlichen Dokumenten und Schriftstücken unter Berücksichtigung gesetzlicher Bestimmungen
    • Nachhalten von Fristen und Terminkoordinierung von Mitarbeitergesprächen sowie Unterstützung im Bereich der Personalentwicklung
    • Durchführung der Lohn- / Gehaltsabrechnung sowie des Bescheinigung- und Meldewesens
    • Onboarding neuer Mitarbeiter sowie das Führen und die Pflege der Personalakten/-daten
    • Regelmäßiges Reporting von HR-Kennzahlen sowie deren Analyse und das Ableiten von entsprechenden Maßnahmen
    • Sicherstellung und Weiterentwicklung professioneller HR Standards
    • Unterstützung bei Tätigkeiten des allgemeinen Office Managements
FULL_TIME Human Resources

Werkstudenten / Praktikum

Working student (m/f/d) Customer Experience

Berlin

Köpenicker Str. 54 B 10179 DE
2020-09-18


In this position you will have the opportunity to directly influence and make a real impact within the Customer Experience at expondo!

As a working student (m/f/d) in Customer Experience (CX) you will work closely with our Head of CX. You will do researches, prepare analyses, and create reports to identify drivers and trending topics. You will additionally support in a variety of exciting CX projects and will get to use and learn new hard and soft tools which are at the forefront of the ecommerce sector. You will also undertake responsibility of daily tasks, such as:

FEEDBACK TOOL ADMINISTRATION
We just launched a new feedback tool, which assists in helping to have 360° view of our customer’s feedback. We need you to develop this tool and to maintain current processes. With your help we will be able to make the next steps and to use this tool to its full potential and enable other departments to identify customer needs quickly.

FEEDBACK ANALYSES
We receive a lot of customer feedback from different sources – just like public reviews, survey replies or just within usual customer communication. Trending topics are interesting for us and we need to take a deep dive into them! Based on your researches you can propose solutions and support initiatives to implement them.

SURVEY CREATION & RESULT SHARING
Sometimes customer feedback for specific topics is required and we need to create additional surveys, and this is where you step in! In agreement with the responsible department you are setting up a new survey, select a target group and get it up and running. Afterwards you are analysing the results and try to find some first conclusions. You will also get the opportunity to present the results you have found.


  • You are actively studying, e.g. in the field of marketing, business psychology or business administration
  • You love to take a deep-dive into new topics and you have a customer-driven mindset
  • You have very good communication skills in English and preferably in German
  • You have fun with analytical tasks and you are confident in using MS Office
  • And last but not least: A conscientious working approach, team spirit, loyalty and a high level of commitment are a natural part of your work


A great international working environment awaits you and you can look forward to a challenging and varied field of work. You will have a wide range of opportunities to practice your theoretical knowledge and develop it further, as you will work directly with our expert Marleen Wedler (Head of Customer Experience) and support her in all CX processes.

The well-being of our employees is particularly important to us, which is why we pay attention to a good work-life balance. We offer flexible working hours and you can decide for yourself whether you prefer to work in our office or in your home office - both options are also possible in combination. We remunerate your work fairly by 12€ per hour.


expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

  • In this position you will have the opportunity to directly influence and make a real impact within the Customer Experience at expondo!

    As a working student (m/f/d) in Customer Experience (CX) you will work closely with our Head of CX. You will do researches, prepare analyses, and create reports to identify drivers and trending topics. You will additionally support in a variety of exciting CX projects and will get to use and learn new hard and soft tools which are at the forefront of the ecommerce sector. You will also undertake responsibility of daily tasks, such as:

    FEEDBACK TOOL ADMINISTRATION
    We just launched a new feedback tool, which assists in helping to have 360° view of our customer’s feedback. We need you to develop this tool and to maintain current processes. With your help we will be able to make the next steps and to use this tool to its full potential and enable other departments to identify customer needs quickly.

    FEEDBACK ANALYSES
    We receive a lot of customer feedback from different sources – just like public reviews, survey replies or just within usual customer communication. Trending topics are interesting for us and we need to take a deep dive into them! Based on your researches you can propose solutions and support initiatives to implement them.

    SURVEY CREATION & RESULT SHARING
    Sometimes customer feedback for specific topics is required and we need to create additional surveys, and this is where you step in! In agreement with the responsible department you are setting up a new survey, select a target group and get it up and running. Afterwards you are analysing the results and try to find some first conclusions. You will also get the opportunity to present the results you have found.
PART_TIME Werkstudenten / Praktikum